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Disclosure of errors preferred by patients
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Given a hypothetical situation in which harm occurred as the result of a medical error, patients overwhelmingly report that they would want to be told of the error. Full disclosure increases patient satisfaction, trust, and positive emotional responses.

Although this disclosure may make them feel better, it may not decrease their desire to sue. Most patients (83%) would want financial compensation for an injury that occurs because an error, and 13% expressed a desire for compensation even if harm didn’t occur. A questionnaire of this type does not evaluate the role of bedside manner during the process of disclosure. (LOE=2c)

 
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Practice Recommendations from Key Studies

Mazor KM, Simon SR, Yood RA, et al. Health plan members’ views about disclosure of medical errors. Ann Intern Med 2004; 140:409–418.

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The Journal of Family Practice - 53(7)
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522-530
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Practice Recommendations from Key Studies

Mazor KM, Simon SR, Yood RA, et al. Health plan members’ views about disclosure of medical errors. Ann Intern Med 2004; 140:409–418.

Author and Disclosure Information

Practice Recommendations from Key Studies

Mazor KM, Simon SR, Yood RA, et al. Health plan members’ views about disclosure of medical errors. Ann Intern Med 2004; 140:409–418.

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Article PDF
BOTTOM LINE

Given a hypothetical situation in which harm occurred as the result of a medical error, patients overwhelmingly report that they would want to be told of the error. Full disclosure increases patient satisfaction, trust, and positive emotional responses.

Although this disclosure may make them feel better, it may not decrease their desire to sue. Most patients (83%) would want financial compensation for an injury that occurs because an error, and 13% expressed a desire for compensation even if harm didn’t occur. A questionnaire of this type does not evaluate the role of bedside manner during the process of disclosure. (LOE=2c)

 
BOTTOM LINE

Given a hypothetical situation in which harm occurred as the result of a medical error, patients overwhelmingly report that they would want to be told of the error. Full disclosure increases patient satisfaction, trust, and positive emotional responses.

Although this disclosure may make them feel better, it may not decrease their desire to sue. Most patients (83%) would want financial compensation for an injury that occurs because an error, and 13% expressed a desire for compensation even if harm didn’t occur. A questionnaire of this type does not evaluate the role of bedside manner during the process of disclosure. (LOE=2c)

 
Issue
The Journal of Family Practice - 53(7)
Issue
The Journal of Family Practice - 53(7)
Page Number
522-530
Page Number
522-530
Publications
Publications
Topics
Article Type
Display Headline
Disclosure of errors preferred by patients
Display Headline
Disclosure of errors preferred by patients
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