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Telepsychiatry: Ready to consider a different kind of practice?

Too few psychiatrists. A growing number of patients. A new federal law, technological advances, and a genera­tional shift in the way people communicate. Add them together and you have the perfect environment for telepsy­chiatry—the remote practice of psychiatry by means of tele­medicine—to take root (Box 1). Although telepsychiatry has, in various forms, been around since the 1950s,1 only recently has it expanded into almost all areas of psychiatric practice.

Here are some observations from my daily work on why I see this method of delivering mental health care is poised to expand in 2015 and beyond. Does telepsychiatry make sense for you?


Lack of supply is a big driver
There are simply not enough psychiatrists where they are needed, which is the primary driver of the expansion of telepsychiatry. With 77% of counties in the United States reporting a shortage of psychiatrists2 and the “graying” of the psychiatric workforce,3 a more efficient way to make use of a psychiatrist’s time is needed. Telepsychiatry elimi­nates travel time and allows psychiatrists to visit distant sites virtually.

The shortage of psychiatric practitioners that we see today is only going to become worse. The Patient Protection and Affordable Care Act of 2010 includes mental health care and substance abuse treatment among its 10 essential benefits; just as important, new rules arising from the Mental Health Parity and Addiction Equity Act of 2008 limit restrictions on access to mental health care when insurance provides such cover­age.4 These legislative initiatives likely will lead to increased demand for psychiatrists in all care settings—from outpatient consults to acute inpatient admissions.


Why so attractive an option?
The shortage of psychiatrists creates limita­tions on access to care. Fortunately, telemed­icine has entered a new age, ushered in by widely available teleconferencing technol­ogy. Specialists from dermatology to surgery currently are using telemedicine; psychia­try is a good fit for telemedicine because of (1) the limited amount of “touch” required to make a psychiatric assessment, (2) signifi­cant improvements in video quality in recent years, and (3) a decrease in the stigma associ­ated with visiting a psychiatrist.

A generation raised on the Internet is entering the health care marketplace. These consumers and clinicians are accustomed to using video for many daily activities, and they seek health information from the Web. Visiting a psychiatrist through teleconferenc­ing isn’t strange or alienating to this genera­tion; their comfort with technology allows them to have intimate exchanges on video.


Subspecialty particulars
The earliest adopters, not surprisingly, are in areas where the strain of shortage has been felt most, with pediatric, geriatric, and correctional psychiatrists leading the way. In these fields, a substantial literature supports the use of telepsychiatry from a number of practice perspectives.

Pediatric psychiatry. The literature shows that children, families, and clinicians are, on the whole, satisfied with telepsychia­try.5 Children and adolescents who have been shown to benefit from telepsychia­try include those with depression,6 post­traumatic stress disorder, and eating disorders.7 Based on a case series, some authors have asserted that telepsychiatry might be preferable to in-person treatment (Box 2).8



Geriatric psychiatry. Research shows that geriatric patients, who are most likely to feel threatened by new technology, accept tele­psychiatry visits.9 For psychiatrists treating geriatric patients, telepsychiatry can sig­nificantly lower costs by cutting commut­ing10 and make more accessible for patients whose age makes them unable to drive.

Correctional psychiatry. Clinicians work­ing in correctional psychiatry have been at the forefront of experimentation with tele­psychiatry. The technology is a natural fit for this setting:  
   • Prisons often are located in remote locations.  
   • Psychiatrists can be reluctant to pro­vide on-site services because of safety concerns.

With correctional telepsychiatry, not only are patient outcomes comparable with in-person psychiatry, but the cost of delivering care can be significantly lower.11 With the U.S. Department of Justice reporting that 50% of inmates have a diagnosable mental disorder, including substance abuse,12 the need for access to a psychiatrist in the cor­rectional system is acute.

Telepsychiatry can confidently be pro­vided in a number of settings:  
   • emergency rooms  
   • nursing homes  
   • offices of primary care physicians  
   • in-home care.

Clinical services in these settings have been offered, studied, and reviewed.13


Can confidentiality and security be assured?
As with any new medical tool, the risk and benefits must be weighed care­ fully. The most obvious risk is to privacy. Telepsychiatry visits, like all patient encounters, must be secure and confiden­tial. Given the growing suspicion among the public and professionals who use com­puters that all data are at risk, clinicians must take appropriate cautions and, at the same time, warn patients of the risks. Readily available videoconferencing soft­ware, such as Skype, does not provide the level of security that patients expect from health care providers.14

 

 

Other common concerns about telepsy­chiatry are stable access to videoconferenc­ing and the safety from hackers of necessary hardware. Medical device companies have created hardware and software for use in telepsychiatry that provide a Health Insurance Portability and Accountability Act-compliant high-quality, stable, video­conferencing visit.


Do patients benefit?
Clinically, patients have fared well when they receive care through telepsychiatry. In some studies, however, clinicians have expressed some dissatisfaction with the technology13— understandable, given the value that psychi­atry traditionally has put on sitting with the patient. As Knoedler15 described it, making the switch to telepsychiatry from in-person contact can engender loneliness in some phy­sicians; not only is patient contact shifted to videoconferencing, but the psychiatrist loses the supportive environment of a busy clinical practice. Knoedler also pointed out that, on the other hand, telepsychiatry offers practi­tioners the opportunity to evaluate and treat people who otherwise would not have men­tal health care.


Obstacles—practical, knotty ones
Reimbursement and licensing. These are 2 pressing problems of telepsychiatry, although recent policy developments will help expand telepsychiatry and make it more appealing to physicians:
   • Medicare reimburses for telepsychiatry in non-metropolitan areas.
   • In 41 states, Medicaid has included tele­psychiatry as a benefit.16
   • Nine states offer a specific medical license for practicing telepsychiatry17 (in the remaining states, a full medical license must be obtained before one can provide telemedi­cine services).
   • The Joint Commission has included lan­guage in its regulations that could expedite privileging of telepsychiatrists.18

Even with such advancements, problems with licensure, credentialing, privacy, secu­rity, confidentiality, informed consent, and professional liability remain.19 I urge you to do your research on these key areas before plunging in.

Changes to models of care. The risk that telepsychiatry poses to various models of care has to be considered. Telepsychiatry is a dramatic innovation, but it should be used to support only high-quality, evidence-based care to which patients are entitled.20 With new technology—as with new medi­cations—use must be carefully monitored and scrutinized.

Although evidence of the value of telepsy­chiatry is growing, many methods of long-distance practice are still in their infancy. Data must be collected and poor outcomes assessed honestly to ensure that the “more-good-than-harm” mandate is met.
 

Good reasons to call this shift ‘inevitable’
The future of telepsychiatry includes expansion into new areas of practice. The move to providing services to patients where they happen to be—at work or home— seems inevitable:
   • In rural areas, practitioners can com­municate with patients so that they are cared for in their homes, without the expense of transportation.
   • Employers can invest in workplace health clinics that use telemedicine ser­vices to reduce absenteeism.
   • For psychiatrists, the ability to provide services to patients across a wide region, from a single convenient location, and at lower cost is an attractive prospect.

To conclude: telepsychiatry holds potential to provide greater reimburse­ment and improved quality of life for psy­chiatrists and patients: It allows physicians to choose where they live and work, and limits the number of unreimbursed com­mutes, and gives patients access to psychi­atric care locally, without disruptive travel and delays.


Bottom Line
The exchange of medical information from 1 site to another by means of electronic communication has great potential to improve the health of patients and to alleviate the shortage of psychiatric practitioners across regions and settings. Pediatric, geriatric, and correctional psychiatry stand to benefit because of the nature of the patients and locations.



Related Resources
• American Telemedicine Association. Practice guidelines for video-based online mental health services. http://www. americantelemed.org/docs/default-source/standards/practice-guidelines-for-video-based-online-mental-health-services. pdf?sfvrsn=6. Published May 2013. Accessed February 10, 2015.
• Freudenberg N, Yellowlees PM. Telepsychiatry as part of a com­prehensive care plan. Virtual Mentor. 2014;16(12):964-968.
• Kornbluh R. Telepsychiatry is a tool that we must exploit. Clinical Psychiatry News. August 7, 2014. http://www. clinicalpsychiatrynews.com/home/article/telepsychiatry-is-a-tool-that-we-must-exploit/28c87bec298e0aa208309fa 9bc48dedc.html.
• University of Colorado Denver. Telemental Health Guide. http:// www.tmhguide.org.

 

Disclosure
Dr. Kornbluh reports no financial relationships with any company whose products are mentioned in this article or with manufacturers of competing products.

References


1. Shore JH. Telepsychiatry: videoconferencing in the delivery of psychiatric care. Am J Psychiatry. 2013;170(3):256-262.
2. Konrad TR, Ellis AR, Thomas KC, et al. County-level estimates of need for mental health professionals in the United States. Psychiatr Serv. 2009;60(10):1307-1314.
3. Vernon DJ, Salsberg E, Erikson C, et al. Planning the future mental health workforce: with progress on coverage, what role will psychiatrists play? Acad Psychiatry. 2009;33(3):187-192.
4. Carrns A. Understanding new rules that widen mental health coverage. The New York Times. http://www. nytimes.com/2014/01/10/your-money/understanding-new-rules-that-widen-mental-health-coverage.html. Published January 9, 2014. Accessed February 10, 2015.
5. Myers KM, Valentine JM, Melzer SM. Feasibility, acceptability, and sustainability of telepsychiatry for children and adolescents. Psychiatr Serv. 2007;58(11):1493-1496.
6. Nelson EL, Barnard M, Cain S. Treating childhood depression over videoconferencing. Telemed J E Health. 2003;9(1):49-55.
7. Boydell KM, Hodgins M, Pignatiello A, et al. Using technology to deliver mental health services to children and youth: a scoping review. J Can Acad Child Adolesc Psychiatry. 2014;23(2):87-99.
8. Pakyurek M, Yellowlees P, Hilty D. The child and adolescent telepsychiatry consultation: can it be a more effective clinical process for certain patients than conventional practice? Telemed J E Health. 2010;16(3):289-292.
9. Poon P, Hui E, Dai D, et al. Cognitive intervention for community-dwelling older persons with memory problems: telemedicine versus face-to-face treatment. Int J Geriatr Psychiatry. 2005;20(3):285-286.
10. Rabinowitz T, Murphy KM, Amour JL, et al. Benefits of a telepsychiatry consultation service for rural nursing home residents. Telemed J E Health. 2010;16(1):34-40.
11. Deslich SA, Thistlethwaite T, Coustasse A. Telepsychiatry in correctional facilities: using technology to improve access and decrease costs of mental health care in underserved populations. Perm J. 2013;17(3):80-86.
12. James DJ, Glaze LE. Mental health problems of prison and jail inmates. U.S. Department of Justice, Office of Justice Programs. http://www.bjs.gov/content/pub/pdf/mhppji. pdf. Updated December 14, 2006. Accessed February 10, 2015.
13. Hilty DN, Ferrer DC, Parish MB, et al. The effectiveness of telemental health: a 2013 review. Telemed J E Health. 2013;19(6):444-454.
14. Maheu MM, Mcmenamin J. Telepsychiatry: the perils of using skype. Psychiatric Times. http://www. psychiatrictimes.com/blog/telepsychiatry-perils-using-skype. Published March 28, 2013. Accessed February 10, 2015.
15. Knoedler DW. Telepsychiatry: first week in the trenches. Psychiatric Times. http://www.psychiatrictimes.com/ blogs/couch-crisis/telepsychiatry-first-week-trenches. Published January 22, 2014. Accessed February 15, 2015.
16. Secure Telehealth. Medicaid reimburses for telehealth in 41 states. http://www.securetelehealth.com/medicaid-reimbursement.html. Updated January 15, 2015. Accessed February 10, 2015.
17. Federation of State Medical Boards. Telemedicine overview: Board-by-Board approach. http://library.fsmb.org/pdf/ grpol_telemedicine_licensure.pdf. Updated June 2013. Accessed February 10, 2015.
18. Joint Commission Perspectives. Accepted: final revisions to telemedicine standards. http://www.jointcommission. org/assets/1/6/Revisions_telemedicine_standards.pdf. Published January 2012. Accessed February 10, 2015.
19. Hyler SE, Gangure DP. Legal and ethical challenges in telepsychiatry. J Psychiatr Pract. 2004;10(4):272-276.
20. Kornbluh RA. Staying true to the mission: adapting telepsychiatry to a new environment. CNS Spectr. 2014;19(6):482-483.

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Rebecca A. Kornbluh, MD, MPH
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California Department of State Hospitals
Sacramento, California

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California Department of State Hospitals
Sacramento, California

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California Department of State Hospitals
Sacramento, California

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Related Articles

Too few psychiatrists. A growing number of patients. A new federal law, technological advances, and a genera­tional shift in the way people communicate. Add them together and you have the perfect environment for telepsy­chiatry—the remote practice of psychiatry by means of tele­medicine—to take root (Box 1). Although telepsychiatry has, in various forms, been around since the 1950s,1 only recently has it expanded into almost all areas of psychiatric practice.

Here are some observations from my daily work on why I see this method of delivering mental health care is poised to expand in 2015 and beyond. Does telepsychiatry make sense for you?


Lack of supply is a big driver
There are simply not enough psychiatrists where they are needed, which is the primary driver of the expansion of telepsychiatry. With 77% of counties in the United States reporting a shortage of psychiatrists2 and the “graying” of the psychiatric workforce,3 a more efficient way to make use of a psychiatrist’s time is needed. Telepsychiatry elimi­nates travel time and allows psychiatrists to visit distant sites virtually.

The shortage of psychiatric practitioners that we see today is only going to become worse. The Patient Protection and Affordable Care Act of 2010 includes mental health care and substance abuse treatment among its 10 essential benefits; just as important, new rules arising from the Mental Health Parity and Addiction Equity Act of 2008 limit restrictions on access to mental health care when insurance provides such cover­age.4 These legislative initiatives likely will lead to increased demand for psychiatrists in all care settings—from outpatient consults to acute inpatient admissions.


Why so attractive an option?
The shortage of psychiatrists creates limita­tions on access to care. Fortunately, telemed­icine has entered a new age, ushered in by widely available teleconferencing technol­ogy. Specialists from dermatology to surgery currently are using telemedicine; psychia­try is a good fit for telemedicine because of (1) the limited amount of “touch” required to make a psychiatric assessment, (2) signifi­cant improvements in video quality in recent years, and (3) a decrease in the stigma associ­ated with visiting a psychiatrist.

A generation raised on the Internet is entering the health care marketplace. These consumers and clinicians are accustomed to using video for many daily activities, and they seek health information from the Web. Visiting a psychiatrist through teleconferenc­ing isn’t strange or alienating to this genera­tion; their comfort with technology allows them to have intimate exchanges on video.


Subspecialty particulars
The earliest adopters, not surprisingly, are in areas where the strain of shortage has been felt most, with pediatric, geriatric, and correctional psychiatrists leading the way. In these fields, a substantial literature supports the use of telepsychiatry from a number of practice perspectives.

Pediatric psychiatry. The literature shows that children, families, and clinicians are, on the whole, satisfied with telepsychia­try.5 Children and adolescents who have been shown to benefit from telepsychia­try include those with depression,6 post­traumatic stress disorder, and eating disorders.7 Based on a case series, some authors have asserted that telepsychiatry might be preferable to in-person treatment (Box 2).8



Geriatric psychiatry. Research shows that geriatric patients, who are most likely to feel threatened by new technology, accept tele­psychiatry visits.9 For psychiatrists treating geriatric patients, telepsychiatry can sig­nificantly lower costs by cutting commut­ing10 and make more accessible for patients whose age makes them unable to drive.

Correctional psychiatry. Clinicians work­ing in correctional psychiatry have been at the forefront of experimentation with tele­psychiatry. The technology is a natural fit for this setting:  
   • Prisons often are located in remote locations.  
   • Psychiatrists can be reluctant to pro­vide on-site services because of safety concerns.

With correctional telepsychiatry, not only are patient outcomes comparable with in-person psychiatry, but the cost of delivering care can be significantly lower.11 With the U.S. Department of Justice reporting that 50% of inmates have a diagnosable mental disorder, including substance abuse,12 the need for access to a psychiatrist in the cor­rectional system is acute.

Telepsychiatry can confidently be pro­vided in a number of settings:  
   • emergency rooms  
   • nursing homes  
   • offices of primary care physicians  
   • in-home care.

Clinical services in these settings have been offered, studied, and reviewed.13


Can confidentiality and security be assured?
As with any new medical tool, the risk and benefits must be weighed care­ fully. The most obvious risk is to privacy. Telepsychiatry visits, like all patient encounters, must be secure and confiden­tial. Given the growing suspicion among the public and professionals who use com­puters that all data are at risk, clinicians must take appropriate cautions and, at the same time, warn patients of the risks. Readily available videoconferencing soft­ware, such as Skype, does not provide the level of security that patients expect from health care providers.14

 

 

Other common concerns about telepsy­chiatry are stable access to videoconferenc­ing and the safety from hackers of necessary hardware. Medical device companies have created hardware and software for use in telepsychiatry that provide a Health Insurance Portability and Accountability Act-compliant high-quality, stable, video­conferencing visit.


Do patients benefit?
Clinically, patients have fared well when they receive care through telepsychiatry. In some studies, however, clinicians have expressed some dissatisfaction with the technology13— understandable, given the value that psychi­atry traditionally has put on sitting with the patient. As Knoedler15 described it, making the switch to telepsychiatry from in-person contact can engender loneliness in some phy­sicians; not only is patient contact shifted to videoconferencing, but the psychiatrist loses the supportive environment of a busy clinical practice. Knoedler also pointed out that, on the other hand, telepsychiatry offers practi­tioners the opportunity to evaluate and treat people who otherwise would not have men­tal health care.


Obstacles—practical, knotty ones
Reimbursement and licensing. These are 2 pressing problems of telepsychiatry, although recent policy developments will help expand telepsychiatry and make it more appealing to physicians:
   • Medicare reimburses for telepsychiatry in non-metropolitan areas.
   • In 41 states, Medicaid has included tele­psychiatry as a benefit.16
   • Nine states offer a specific medical license for practicing telepsychiatry17 (in the remaining states, a full medical license must be obtained before one can provide telemedi­cine services).
   • The Joint Commission has included lan­guage in its regulations that could expedite privileging of telepsychiatrists.18

Even with such advancements, problems with licensure, credentialing, privacy, secu­rity, confidentiality, informed consent, and professional liability remain.19 I urge you to do your research on these key areas before plunging in.

Changes to models of care. The risk that telepsychiatry poses to various models of care has to be considered. Telepsychiatry is a dramatic innovation, but it should be used to support only high-quality, evidence-based care to which patients are entitled.20 With new technology—as with new medi­cations—use must be carefully monitored and scrutinized.

Although evidence of the value of telepsy­chiatry is growing, many methods of long-distance practice are still in their infancy. Data must be collected and poor outcomes assessed honestly to ensure that the “more-good-than-harm” mandate is met.
 

Good reasons to call this shift ‘inevitable’
The future of telepsychiatry includes expansion into new areas of practice. The move to providing services to patients where they happen to be—at work or home— seems inevitable:
   • In rural areas, practitioners can com­municate with patients so that they are cared for in their homes, without the expense of transportation.
   • Employers can invest in workplace health clinics that use telemedicine ser­vices to reduce absenteeism.
   • For psychiatrists, the ability to provide services to patients across a wide region, from a single convenient location, and at lower cost is an attractive prospect.

To conclude: telepsychiatry holds potential to provide greater reimburse­ment and improved quality of life for psy­chiatrists and patients: It allows physicians to choose where they live and work, and limits the number of unreimbursed com­mutes, and gives patients access to psychi­atric care locally, without disruptive travel and delays.


Bottom Line
The exchange of medical information from 1 site to another by means of electronic communication has great potential to improve the health of patients and to alleviate the shortage of psychiatric practitioners across regions and settings. Pediatric, geriatric, and correctional psychiatry stand to benefit because of the nature of the patients and locations.



Related Resources
• American Telemedicine Association. Practice guidelines for video-based online mental health services. http://www. americantelemed.org/docs/default-source/standards/practice-guidelines-for-video-based-online-mental-health-services. pdf?sfvrsn=6. Published May 2013. Accessed February 10, 2015.
• Freudenberg N, Yellowlees PM. Telepsychiatry as part of a com­prehensive care plan. Virtual Mentor. 2014;16(12):964-968.
• Kornbluh R. Telepsychiatry is a tool that we must exploit. Clinical Psychiatry News. August 7, 2014. http://www. clinicalpsychiatrynews.com/home/article/telepsychiatry-is-a-tool-that-we-must-exploit/28c87bec298e0aa208309fa 9bc48dedc.html.
• University of Colorado Denver. Telemental Health Guide. http:// www.tmhguide.org.

 

Disclosure
Dr. Kornbluh reports no financial relationships with any company whose products are mentioned in this article or with manufacturers of competing products.

Too few psychiatrists. A growing number of patients. A new federal law, technological advances, and a genera­tional shift in the way people communicate. Add them together and you have the perfect environment for telepsy­chiatry—the remote practice of psychiatry by means of tele­medicine—to take root (Box 1). Although telepsychiatry has, in various forms, been around since the 1950s,1 only recently has it expanded into almost all areas of psychiatric practice.

Here are some observations from my daily work on why I see this method of delivering mental health care is poised to expand in 2015 and beyond. Does telepsychiatry make sense for you?


Lack of supply is a big driver
There are simply not enough psychiatrists where they are needed, which is the primary driver of the expansion of telepsychiatry. With 77% of counties in the United States reporting a shortage of psychiatrists2 and the “graying” of the psychiatric workforce,3 a more efficient way to make use of a psychiatrist’s time is needed. Telepsychiatry elimi­nates travel time and allows psychiatrists to visit distant sites virtually.

The shortage of psychiatric practitioners that we see today is only going to become worse. The Patient Protection and Affordable Care Act of 2010 includes mental health care and substance abuse treatment among its 10 essential benefits; just as important, new rules arising from the Mental Health Parity and Addiction Equity Act of 2008 limit restrictions on access to mental health care when insurance provides such cover­age.4 These legislative initiatives likely will lead to increased demand for psychiatrists in all care settings—from outpatient consults to acute inpatient admissions.


Why so attractive an option?
The shortage of psychiatrists creates limita­tions on access to care. Fortunately, telemed­icine has entered a new age, ushered in by widely available teleconferencing technol­ogy. Specialists from dermatology to surgery currently are using telemedicine; psychia­try is a good fit for telemedicine because of (1) the limited amount of “touch” required to make a psychiatric assessment, (2) signifi­cant improvements in video quality in recent years, and (3) a decrease in the stigma associ­ated with visiting a psychiatrist.

A generation raised on the Internet is entering the health care marketplace. These consumers and clinicians are accustomed to using video for many daily activities, and they seek health information from the Web. Visiting a psychiatrist through teleconferenc­ing isn’t strange or alienating to this genera­tion; their comfort with technology allows them to have intimate exchanges on video.


Subspecialty particulars
The earliest adopters, not surprisingly, are in areas where the strain of shortage has been felt most, with pediatric, geriatric, and correctional psychiatrists leading the way. In these fields, a substantial literature supports the use of telepsychiatry from a number of practice perspectives.

Pediatric psychiatry. The literature shows that children, families, and clinicians are, on the whole, satisfied with telepsychia­try.5 Children and adolescents who have been shown to benefit from telepsychia­try include those with depression,6 post­traumatic stress disorder, and eating disorders.7 Based on a case series, some authors have asserted that telepsychiatry might be preferable to in-person treatment (Box 2).8



Geriatric psychiatry. Research shows that geriatric patients, who are most likely to feel threatened by new technology, accept tele­psychiatry visits.9 For psychiatrists treating geriatric patients, telepsychiatry can sig­nificantly lower costs by cutting commut­ing10 and make more accessible for patients whose age makes them unable to drive.

Correctional psychiatry. Clinicians work­ing in correctional psychiatry have been at the forefront of experimentation with tele­psychiatry. The technology is a natural fit for this setting:  
   • Prisons often are located in remote locations.  
   • Psychiatrists can be reluctant to pro­vide on-site services because of safety concerns.

With correctional telepsychiatry, not only are patient outcomes comparable with in-person psychiatry, but the cost of delivering care can be significantly lower.11 With the U.S. Department of Justice reporting that 50% of inmates have a diagnosable mental disorder, including substance abuse,12 the need for access to a psychiatrist in the cor­rectional system is acute.

Telepsychiatry can confidently be pro­vided in a number of settings:  
   • emergency rooms  
   • nursing homes  
   • offices of primary care physicians  
   • in-home care.

Clinical services in these settings have been offered, studied, and reviewed.13


Can confidentiality and security be assured?
As with any new medical tool, the risk and benefits must be weighed care­ fully. The most obvious risk is to privacy. Telepsychiatry visits, like all patient encounters, must be secure and confiden­tial. Given the growing suspicion among the public and professionals who use com­puters that all data are at risk, clinicians must take appropriate cautions and, at the same time, warn patients of the risks. Readily available videoconferencing soft­ware, such as Skype, does not provide the level of security that patients expect from health care providers.14

 

 

Other common concerns about telepsy­chiatry are stable access to videoconferenc­ing and the safety from hackers of necessary hardware. Medical device companies have created hardware and software for use in telepsychiatry that provide a Health Insurance Portability and Accountability Act-compliant high-quality, stable, video­conferencing visit.


Do patients benefit?
Clinically, patients have fared well when they receive care through telepsychiatry. In some studies, however, clinicians have expressed some dissatisfaction with the technology13— understandable, given the value that psychi­atry traditionally has put on sitting with the patient. As Knoedler15 described it, making the switch to telepsychiatry from in-person contact can engender loneliness in some phy­sicians; not only is patient contact shifted to videoconferencing, but the psychiatrist loses the supportive environment of a busy clinical practice. Knoedler also pointed out that, on the other hand, telepsychiatry offers practi­tioners the opportunity to evaluate and treat people who otherwise would not have men­tal health care.


Obstacles—practical, knotty ones
Reimbursement and licensing. These are 2 pressing problems of telepsychiatry, although recent policy developments will help expand telepsychiatry and make it more appealing to physicians:
   • Medicare reimburses for telepsychiatry in non-metropolitan areas.
   • In 41 states, Medicaid has included tele­psychiatry as a benefit.16
   • Nine states offer a specific medical license for practicing telepsychiatry17 (in the remaining states, a full medical license must be obtained before one can provide telemedi­cine services).
   • The Joint Commission has included lan­guage in its regulations that could expedite privileging of telepsychiatrists.18

Even with such advancements, problems with licensure, credentialing, privacy, secu­rity, confidentiality, informed consent, and professional liability remain.19 I urge you to do your research on these key areas before plunging in.

Changes to models of care. The risk that telepsychiatry poses to various models of care has to be considered. Telepsychiatry is a dramatic innovation, but it should be used to support only high-quality, evidence-based care to which patients are entitled.20 With new technology—as with new medi­cations—use must be carefully monitored and scrutinized.

Although evidence of the value of telepsy­chiatry is growing, many methods of long-distance practice are still in their infancy. Data must be collected and poor outcomes assessed honestly to ensure that the “more-good-than-harm” mandate is met.
 

Good reasons to call this shift ‘inevitable’
The future of telepsychiatry includes expansion into new areas of practice. The move to providing services to patients where they happen to be—at work or home— seems inevitable:
   • In rural areas, practitioners can com­municate with patients so that they are cared for in their homes, without the expense of transportation.
   • Employers can invest in workplace health clinics that use telemedicine ser­vices to reduce absenteeism.
   • For psychiatrists, the ability to provide services to patients across a wide region, from a single convenient location, and at lower cost is an attractive prospect.

To conclude: telepsychiatry holds potential to provide greater reimburse­ment and improved quality of life for psy­chiatrists and patients: It allows physicians to choose where they live and work, and limits the number of unreimbursed com­mutes, and gives patients access to psychi­atric care locally, without disruptive travel and delays.


Bottom Line
The exchange of medical information from 1 site to another by means of electronic communication has great potential to improve the health of patients and to alleviate the shortage of psychiatric practitioners across regions and settings. Pediatric, geriatric, and correctional psychiatry stand to benefit because of the nature of the patients and locations.



Related Resources
• American Telemedicine Association. Practice guidelines for video-based online mental health services. http://www. americantelemed.org/docs/default-source/standards/practice-guidelines-for-video-based-online-mental-health-services. pdf?sfvrsn=6. Published May 2013. Accessed February 10, 2015.
• Freudenberg N, Yellowlees PM. Telepsychiatry as part of a com­prehensive care plan. Virtual Mentor. 2014;16(12):964-968.
• Kornbluh R. Telepsychiatry is a tool that we must exploit. Clinical Psychiatry News. August 7, 2014. http://www. clinicalpsychiatrynews.com/home/article/telepsychiatry-is-a-tool-that-we-must-exploit/28c87bec298e0aa208309fa 9bc48dedc.html.
• University of Colorado Denver. Telemental Health Guide. http:// www.tmhguide.org.

 

Disclosure
Dr. Kornbluh reports no financial relationships with any company whose products are mentioned in this article or with manufacturers of competing products.

References


1. Shore JH. Telepsychiatry: videoconferencing in the delivery of psychiatric care. Am J Psychiatry. 2013;170(3):256-262.
2. Konrad TR, Ellis AR, Thomas KC, et al. County-level estimates of need for mental health professionals in the United States. Psychiatr Serv. 2009;60(10):1307-1314.
3. Vernon DJ, Salsberg E, Erikson C, et al. Planning the future mental health workforce: with progress on coverage, what role will psychiatrists play? Acad Psychiatry. 2009;33(3):187-192.
4. Carrns A. Understanding new rules that widen mental health coverage. The New York Times. http://www. nytimes.com/2014/01/10/your-money/understanding-new-rules-that-widen-mental-health-coverage.html. Published January 9, 2014. Accessed February 10, 2015.
5. Myers KM, Valentine JM, Melzer SM. Feasibility, acceptability, and sustainability of telepsychiatry for children and adolescents. Psychiatr Serv. 2007;58(11):1493-1496.
6. Nelson EL, Barnard M, Cain S. Treating childhood depression over videoconferencing. Telemed J E Health. 2003;9(1):49-55.
7. Boydell KM, Hodgins M, Pignatiello A, et al. Using technology to deliver mental health services to children and youth: a scoping review. J Can Acad Child Adolesc Psychiatry. 2014;23(2):87-99.
8. Pakyurek M, Yellowlees P, Hilty D. The child and adolescent telepsychiatry consultation: can it be a more effective clinical process for certain patients than conventional practice? Telemed J E Health. 2010;16(3):289-292.
9. Poon P, Hui E, Dai D, et al. Cognitive intervention for community-dwelling older persons with memory problems: telemedicine versus face-to-face treatment. Int J Geriatr Psychiatry. 2005;20(3):285-286.
10. Rabinowitz T, Murphy KM, Amour JL, et al. Benefits of a telepsychiatry consultation service for rural nursing home residents. Telemed J E Health. 2010;16(1):34-40.
11. Deslich SA, Thistlethwaite T, Coustasse A. Telepsychiatry in correctional facilities: using technology to improve access and decrease costs of mental health care in underserved populations. Perm J. 2013;17(3):80-86.
12. James DJ, Glaze LE. Mental health problems of prison and jail inmates. U.S. Department of Justice, Office of Justice Programs. http://www.bjs.gov/content/pub/pdf/mhppji. pdf. Updated December 14, 2006. Accessed February 10, 2015.
13. Hilty DN, Ferrer DC, Parish MB, et al. The effectiveness of telemental health: a 2013 review. Telemed J E Health. 2013;19(6):444-454.
14. Maheu MM, Mcmenamin J. Telepsychiatry: the perils of using skype. Psychiatric Times. http://www. psychiatrictimes.com/blog/telepsychiatry-perils-using-skype. Published March 28, 2013. Accessed February 10, 2015.
15. Knoedler DW. Telepsychiatry: first week in the trenches. Psychiatric Times. http://www.psychiatrictimes.com/ blogs/couch-crisis/telepsychiatry-first-week-trenches. Published January 22, 2014. Accessed February 15, 2015.
16. Secure Telehealth. Medicaid reimburses for telehealth in 41 states. http://www.securetelehealth.com/medicaid-reimbursement.html. Updated January 15, 2015. Accessed February 10, 2015.
17. Federation of State Medical Boards. Telemedicine overview: Board-by-Board approach. http://library.fsmb.org/pdf/ grpol_telemedicine_licensure.pdf. Updated June 2013. Accessed February 10, 2015.
18. Joint Commission Perspectives. Accepted: final revisions to telemedicine standards. http://www.jointcommission. org/assets/1/6/Revisions_telemedicine_standards.pdf. Published January 2012. Accessed February 10, 2015.
19. Hyler SE, Gangure DP. Legal and ethical challenges in telepsychiatry. J Psychiatr Pract. 2004;10(4):272-276.
20. Kornbluh RA. Staying true to the mission: adapting telepsychiatry to a new environment. CNS Spectr. 2014;19(6):482-483.

References


1. Shore JH. Telepsychiatry: videoconferencing in the delivery of psychiatric care. Am J Psychiatry. 2013;170(3):256-262.
2. Konrad TR, Ellis AR, Thomas KC, et al. County-level estimates of need for mental health professionals in the United States. Psychiatr Serv. 2009;60(10):1307-1314.
3. Vernon DJ, Salsberg E, Erikson C, et al. Planning the future mental health workforce: with progress on coverage, what role will psychiatrists play? Acad Psychiatry. 2009;33(3):187-192.
4. Carrns A. Understanding new rules that widen mental health coverage. The New York Times. http://www. nytimes.com/2014/01/10/your-money/understanding-new-rules-that-widen-mental-health-coverage.html. Published January 9, 2014. Accessed February 10, 2015.
5. Myers KM, Valentine JM, Melzer SM. Feasibility, acceptability, and sustainability of telepsychiatry for children and adolescents. Psychiatr Serv. 2007;58(11):1493-1496.
6. Nelson EL, Barnard M, Cain S. Treating childhood depression over videoconferencing. Telemed J E Health. 2003;9(1):49-55.
7. Boydell KM, Hodgins M, Pignatiello A, et al. Using technology to deliver mental health services to children and youth: a scoping review. J Can Acad Child Adolesc Psychiatry. 2014;23(2):87-99.
8. Pakyurek M, Yellowlees P, Hilty D. The child and adolescent telepsychiatry consultation: can it be a more effective clinical process for certain patients than conventional practice? Telemed J E Health. 2010;16(3):289-292.
9. Poon P, Hui E, Dai D, et al. Cognitive intervention for community-dwelling older persons with memory problems: telemedicine versus face-to-face treatment. Int J Geriatr Psychiatry. 2005;20(3):285-286.
10. Rabinowitz T, Murphy KM, Amour JL, et al. Benefits of a telepsychiatry consultation service for rural nursing home residents. Telemed J E Health. 2010;16(1):34-40.
11. Deslich SA, Thistlethwaite T, Coustasse A. Telepsychiatry in correctional facilities: using technology to improve access and decrease costs of mental health care in underserved populations. Perm J. 2013;17(3):80-86.
12. James DJ, Glaze LE. Mental health problems of prison and jail inmates. U.S. Department of Justice, Office of Justice Programs. http://www.bjs.gov/content/pub/pdf/mhppji. pdf. Updated December 14, 2006. Accessed February 10, 2015.
13. Hilty DN, Ferrer DC, Parish MB, et al. The effectiveness of telemental health: a 2013 review. Telemed J E Health. 2013;19(6):444-454.
14. Maheu MM, Mcmenamin J. Telepsychiatry: the perils of using skype. Psychiatric Times. http://www. psychiatrictimes.com/blog/telepsychiatry-perils-using-skype. Published March 28, 2013. Accessed February 10, 2015.
15. Knoedler DW. Telepsychiatry: first week in the trenches. Psychiatric Times. http://www.psychiatrictimes.com/ blogs/couch-crisis/telepsychiatry-first-week-trenches. Published January 22, 2014. Accessed February 15, 2015.
16. Secure Telehealth. Medicaid reimburses for telehealth in 41 states. http://www.securetelehealth.com/medicaid-reimbursement.html. Updated January 15, 2015. Accessed February 10, 2015.
17. Federation of State Medical Boards. Telemedicine overview: Board-by-Board approach. http://library.fsmb.org/pdf/ grpol_telemedicine_licensure.pdf. Updated June 2013. Accessed February 10, 2015.
18. Joint Commission Perspectives. Accepted: final revisions to telemedicine standards. http://www.jointcommission. org/assets/1/6/Revisions_telemedicine_standards.pdf. Published January 2012. Accessed February 10, 2015.
19. Hyler SE, Gangure DP. Legal and ethical challenges in telepsychiatry. J Psychiatr Pract. 2004;10(4):272-276.
20. Kornbluh RA. Staying true to the mission: adapting telepsychiatry to a new environment. CNS Spectr. 2014;19(6):482-483.

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Current Psychiatry - 14(3)
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