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Hospital Medicine’s Role in Healthcare System Under Affordable Care Act Takes Shape
LAS VEGAS—As America’s favorite pastime began a new season, hospitalists from all parts of the country engaged in a variety of healthcare policy discussions at HM14. That’s why the baseball analogy that SHM advocacy guru Ron Greeno, MD, MHM, used to describe how far along the industry is in implementing the Affordable Care Act (ACA) was particularly fitting: “We’re in the first inning,” he said.
So, while hospitalists are dealing with myriad policy issues stemming from the generational healthcare reform legislation colloquially referred to as “Obamacare,” policy experts at HM14 noted that hospitalists can help control how changes will be incorporated into day-to-day care delivery.
“I want to decrease people’s fear about the role of hospitalists in the healthcare system of the future,” said Dr. Greeno, chief medical officer of Cogent Healthcare in Brentwood, Tenn., and chair of SHM’s Public Policy Committee. “They should feel just the opposite of fear. There is unbelievable opportunity for hospitalists in the realigned healthcare system.”
At a base level, the ACA is codifying and prodding healthcare’s move away from fee-for-service payments to compensation based on the health of a given population. Over time, that shift will reward value, not simply pay up for procedures and tests, Dr. Greeno said.
As an example, he explained, “If we prevent a readmission in a fee-for-service world, there are hospitals that tell us that that actually hurts them; they need that admission. In a population health environment ... if you prevent a readmission, that’s wonderful thing. That’s a hospitalization that did not occur. That creates tremendous value.”
SHM CEO Larry Wellikson, MD, SFHM, said hospitalists not only provide that value on the ground, but also have a strong voice in Washington, D.C. That is especially true with hospitalist Patrick Conway, MD, MSc, FAAP, MHM, who serves as chief medical officer for the Centers for Medicare & Medicaid Services (CMS). Dr. Conway is the former chair of SHM’s Public Policy Committee.
“We’re a young organization with no budget and no power, and we get to have a face-to-face conversation with the guy that’s running Medicare,” Dr. Wellikson said. “Five or six hospitalists from SHM sit on our Public Policy Committee and think about how to fix the observation unit, and the next thing you know it becomes [part] of the regulations and changes things. We’re not your ordinary society.”
Robert Wachter, MD, MHM, also noted that the specialty is waiting to see if the U.S. Senate will approve President Obama’s nomination of Boston hospitalist Vivek Murthy, MD, MBA, as surgeon general of the United States. Dr. Murthy has been a strong supporter of the ACA, but a vote on his approval is being held up by Congress members who are concerned he will use the position as a bully pulpit against gun control, a claim he has denied.
Dr. Wellikson added that when lobbying for continued changes to healthcare rules, SHM tries to focus on providing assistance, not asking for handouts. That will likely be a big focus next year, as the annual meeting returns to a suburb of Washington, D.C., with an expectation that hundreds of hospitalists will participate in the “Hospitalists on the Hill” advocacy event.
“We never go to Washington and ask for more power for hospitals or more money for hospitalists,” Dr. Wellikson said. “When we go to Washington, we say, ‘Things are changing in the system. How can we be a part of that change?’
“And that makes us very, very different.”
To be sure, not everyone at HM14 had the rosiest view on Obamacare and how it will play out in the next few years from a policy perspective. Scott Gottlieb, MD, a practicing physician, U.S. Food and Drug Administration alumni, and American Enterprise Institute fellow, said that the financial repercussions of reforms will reduce costs.
“That might affect hospitalist employment, or the hospitalists are going to have to take on new responsibilities to try to make up for services that hospitals might be shedding,” Dr. Gottlieb said. “But if I were trying to pick a growth industry right now, it would be restructuring distressed hospitals. That’s what’s going to happen in five years.”
Dr. Gottlieb, a frequent contributor to Fox News, said that while many political conservatives argue that Obamacare is driving all of the healthcare problems, many underlying components of the ACA have support from Republicans and Democrats, including proposed reforms to Medicare’s sustainable growth rate (SGR) formula.
“It’s hard to just blame Obamacare for this,” he said. “The SGR bill, which is coming out of a Republican-led House and has bipartisan support, codifies major elements of Obamacare that, frankly, I’ve been criticizing for the last four years.”
Dr. Gottlieb believes that risk sharing has to improve for healthcare reform to be embraced by the best-performing doctors. Bundled payments, for example, shift nearly all of the payment risk onto physicians, because their revenue will be capped at a point, regardless of the cost of services rendered, Dr. Gottlieb said.
“I think, ultimately, as physicians, we should be fearful of payment models that put a lot of the financial risk on physicians without ways to offset some of that risk and without tools to manage it well,” he added.
—Dr. Greeno
HM14 keynote speaker and healthcare futurist Ian Morrison, PhD, said he believes that Obamacare will spur local health systems to merge, until just 100 to 200 regional or super-regional systems exist. Consolidation, he noted, ultimately will reduce the number of health systems to between 50 and 75 nationwide.
“Everybody understands we need to reform the delivery system,” Dr. Morrison said, adding that he wants hospitalists to “have an increased interest in public policy and advocate for the things that we believe in, which is better patient care and better outcomes for patients.”
With reference to Dr. Greeno’s analogy that Obamacare is a baseball game in the first inning, Dr. Morrison said he believes that all HM14 attendees will deal with policy implications of the ACA until the end of their careers. And while those changes are often frustrating, he said one of the core themes—a more unified healthcare delivery system focused on value—is for the greater good.
“The unintended consequences are going to be felt for decades,” he said. “But there are parts of it that would be very hard for anybody to disagree with: that we need to have more alignment in terms of other providers and with hospitals.”
LAS VEGAS—As America’s favorite pastime began a new season, hospitalists from all parts of the country engaged in a variety of healthcare policy discussions at HM14. That’s why the baseball analogy that SHM advocacy guru Ron Greeno, MD, MHM, used to describe how far along the industry is in implementing the Affordable Care Act (ACA) was particularly fitting: “We’re in the first inning,” he said.
So, while hospitalists are dealing with myriad policy issues stemming from the generational healthcare reform legislation colloquially referred to as “Obamacare,” policy experts at HM14 noted that hospitalists can help control how changes will be incorporated into day-to-day care delivery.
“I want to decrease people’s fear about the role of hospitalists in the healthcare system of the future,” said Dr. Greeno, chief medical officer of Cogent Healthcare in Brentwood, Tenn., and chair of SHM’s Public Policy Committee. “They should feel just the opposite of fear. There is unbelievable opportunity for hospitalists in the realigned healthcare system.”
At a base level, the ACA is codifying and prodding healthcare’s move away from fee-for-service payments to compensation based on the health of a given population. Over time, that shift will reward value, not simply pay up for procedures and tests, Dr. Greeno said.
As an example, he explained, “If we prevent a readmission in a fee-for-service world, there are hospitals that tell us that that actually hurts them; they need that admission. In a population health environment ... if you prevent a readmission, that’s wonderful thing. That’s a hospitalization that did not occur. That creates tremendous value.”
SHM CEO Larry Wellikson, MD, SFHM, said hospitalists not only provide that value on the ground, but also have a strong voice in Washington, D.C. That is especially true with hospitalist Patrick Conway, MD, MSc, FAAP, MHM, who serves as chief medical officer for the Centers for Medicare & Medicaid Services (CMS). Dr. Conway is the former chair of SHM’s Public Policy Committee.
“We’re a young organization with no budget and no power, and we get to have a face-to-face conversation with the guy that’s running Medicare,” Dr. Wellikson said. “Five or six hospitalists from SHM sit on our Public Policy Committee and think about how to fix the observation unit, and the next thing you know it becomes [part] of the regulations and changes things. We’re not your ordinary society.”
Robert Wachter, MD, MHM, also noted that the specialty is waiting to see if the U.S. Senate will approve President Obama’s nomination of Boston hospitalist Vivek Murthy, MD, MBA, as surgeon general of the United States. Dr. Murthy has been a strong supporter of the ACA, but a vote on his approval is being held up by Congress members who are concerned he will use the position as a bully pulpit against gun control, a claim he has denied.
Dr. Wellikson added that when lobbying for continued changes to healthcare rules, SHM tries to focus on providing assistance, not asking for handouts. That will likely be a big focus next year, as the annual meeting returns to a suburb of Washington, D.C., with an expectation that hundreds of hospitalists will participate in the “Hospitalists on the Hill” advocacy event.
“We never go to Washington and ask for more power for hospitals or more money for hospitalists,” Dr. Wellikson said. “When we go to Washington, we say, ‘Things are changing in the system. How can we be a part of that change?’
“And that makes us very, very different.”
To be sure, not everyone at HM14 had the rosiest view on Obamacare and how it will play out in the next few years from a policy perspective. Scott Gottlieb, MD, a practicing physician, U.S. Food and Drug Administration alumni, and American Enterprise Institute fellow, said that the financial repercussions of reforms will reduce costs.
“That might affect hospitalist employment, or the hospitalists are going to have to take on new responsibilities to try to make up for services that hospitals might be shedding,” Dr. Gottlieb said. “But if I were trying to pick a growth industry right now, it would be restructuring distressed hospitals. That’s what’s going to happen in five years.”
Dr. Gottlieb, a frequent contributor to Fox News, said that while many political conservatives argue that Obamacare is driving all of the healthcare problems, many underlying components of the ACA have support from Republicans and Democrats, including proposed reforms to Medicare’s sustainable growth rate (SGR) formula.
“It’s hard to just blame Obamacare for this,” he said. “The SGR bill, which is coming out of a Republican-led House and has bipartisan support, codifies major elements of Obamacare that, frankly, I’ve been criticizing for the last four years.”
Dr. Gottlieb believes that risk sharing has to improve for healthcare reform to be embraced by the best-performing doctors. Bundled payments, for example, shift nearly all of the payment risk onto physicians, because their revenue will be capped at a point, regardless of the cost of services rendered, Dr. Gottlieb said.
“I think, ultimately, as physicians, we should be fearful of payment models that put a lot of the financial risk on physicians without ways to offset some of that risk and without tools to manage it well,” he added.
—Dr. Greeno
HM14 keynote speaker and healthcare futurist Ian Morrison, PhD, said he believes that Obamacare will spur local health systems to merge, until just 100 to 200 regional or super-regional systems exist. Consolidation, he noted, ultimately will reduce the number of health systems to between 50 and 75 nationwide.
“Everybody understands we need to reform the delivery system,” Dr. Morrison said, adding that he wants hospitalists to “have an increased interest in public policy and advocate for the things that we believe in, which is better patient care and better outcomes for patients.”
With reference to Dr. Greeno’s analogy that Obamacare is a baseball game in the first inning, Dr. Morrison said he believes that all HM14 attendees will deal with policy implications of the ACA until the end of their careers. And while those changes are often frustrating, he said one of the core themes—a more unified healthcare delivery system focused on value—is for the greater good.
“The unintended consequences are going to be felt for decades,” he said. “But there are parts of it that would be very hard for anybody to disagree with: that we need to have more alignment in terms of other providers and with hospitals.”
LAS VEGAS—As America’s favorite pastime began a new season, hospitalists from all parts of the country engaged in a variety of healthcare policy discussions at HM14. That’s why the baseball analogy that SHM advocacy guru Ron Greeno, MD, MHM, used to describe how far along the industry is in implementing the Affordable Care Act (ACA) was particularly fitting: “We’re in the first inning,” he said.
So, while hospitalists are dealing with myriad policy issues stemming from the generational healthcare reform legislation colloquially referred to as “Obamacare,” policy experts at HM14 noted that hospitalists can help control how changes will be incorporated into day-to-day care delivery.
“I want to decrease people’s fear about the role of hospitalists in the healthcare system of the future,” said Dr. Greeno, chief medical officer of Cogent Healthcare in Brentwood, Tenn., and chair of SHM’s Public Policy Committee. “They should feel just the opposite of fear. There is unbelievable opportunity for hospitalists in the realigned healthcare system.”
At a base level, the ACA is codifying and prodding healthcare’s move away from fee-for-service payments to compensation based on the health of a given population. Over time, that shift will reward value, not simply pay up for procedures and tests, Dr. Greeno said.
As an example, he explained, “If we prevent a readmission in a fee-for-service world, there are hospitals that tell us that that actually hurts them; they need that admission. In a population health environment ... if you prevent a readmission, that’s wonderful thing. That’s a hospitalization that did not occur. That creates tremendous value.”
SHM CEO Larry Wellikson, MD, SFHM, said hospitalists not only provide that value on the ground, but also have a strong voice in Washington, D.C. That is especially true with hospitalist Patrick Conway, MD, MSc, FAAP, MHM, who serves as chief medical officer for the Centers for Medicare & Medicaid Services (CMS). Dr. Conway is the former chair of SHM’s Public Policy Committee.
“We’re a young organization with no budget and no power, and we get to have a face-to-face conversation with the guy that’s running Medicare,” Dr. Wellikson said. “Five or six hospitalists from SHM sit on our Public Policy Committee and think about how to fix the observation unit, and the next thing you know it becomes [part] of the regulations and changes things. We’re not your ordinary society.”
Robert Wachter, MD, MHM, also noted that the specialty is waiting to see if the U.S. Senate will approve President Obama’s nomination of Boston hospitalist Vivek Murthy, MD, MBA, as surgeon general of the United States. Dr. Murthy has been a strong supporter of the ACA, but a vote on his approval is being held up by Congress members who are concerned he will use the position as a bully pulpit against gun control, a claim he has denied.
Dr. Wellikson added that when lobbying for continued changes to healthcare rules, SHM tries to focus on providing assistance, not asking for handouts. That will likely be a big focus next year, as the annual meeting returns to a suburb of Washington, D.C., with an expectation that hundreds of hospitalists will participate in the “Hospitalists on the Hill” advocacy event.
“We never go to Washington and ask for more power for hospitals or more money for hospitalists,” Dr. Wellikson said. “When we go to Washington, we say, ‘Things are changing in the system. How can we be a part of that change?’
“And that makes us very, very different.”
To be sure, not everyone at HM14 had the rosiest view on Obamacare and how it will play out in the next few years from a policy perspective. Scott Gottlieb, MD, a practicing physician, U.S. Food and Drug Administration alumni, and American Enterprise Institute fellow, said that the financial repercussions of reforms will reduce costs.
“That might affect hospitalist employment, or the hospitalists are going to have to take on new responsibilities to try to make up for services that hospitals might be shedding,” Dr. Gottlieb said. “But if I were trying to pick a growth industry right now, it would be restructuring distressed hospitals. That’s what’s going to happen in five years.”
Dr. Gottlieb, a frequent contributor to Fox News, said that while many political conservatives argue that Obamacare is driving all of the healthcare problems, many underlying components of the ACA have support from Republicans and Democrats, including proposed reforms to Medicare’s sustainable growth rate (SGR) formula.
“It’s hard to just blame Obamacare for this,” he said. “The SGR bill, which is coming out of a Republican-led House and has bipartisan support, codifies major elements of Obamacare that, frankly, I’ve been criticizing for the last four years.”
Dr. Gottlieb believes that risk sharing has to improve for healthcare reform to be embraced by the best-performing doctors. Bundled payments, for example, shift nearly all of the payment risk onto physicians, because their revenue will be capped at a point, regardless of the cost of services rendered, Dr. Gottlieb said.
“I think, ultimately, as physicians, we should be fearful of payment models that put a lot of the financial risk on physicians without ways to offset some of that risk and without tools to manage it well,” he added.
—Dr. Greeno
HM14 keynote speaker and healthcare futurist Ian Morrison, PhD, said he believes that Obamacare will spur local health systems to merge, until just 100 to 200 regional or super-regional systems exist. Consolidation, he noted, ultimately will reduce the number of health systems to between 50 and 75 nationwide.
“Everybody understands we need to reform the delivery system,” Dr. Morrison said, adding that he wants hospitalists to “have an increased interest in public policy and advocate for the things that we believe in, which is better patient care and better outcomes for patients.”
With reference to Dr. Greeno’s analogy that Obamacare is a baseball game in the first inning, Dr. Morrison said he believes that all HM14 attendees will deal with policy implications of the ACA until the end of their careers. And while those changes are often frustrating, he said one of the core themes—a more unified healthcare delivery system focused on value—is for the greater good.
“The unintended consequences are going to be felt for decades,” he said. “But there are parts of it that would be very hard for anybody to disagree with: that we need to have more alignment in terms of other providers and with hospitals.”
Hospital Medicine Leaders Share Practice Management Pearls at HM14
LAS VEGAS—Susan Eschenburg, practice program manager at Independent Hospitalist Practice in Jackson, Mich., sat in the practice management pre-course at HM14 and listened to a panel of experts discuss hospitalists’ growing role in post-acute care centers such as skilled nursing facilities.
You could almost hear the bell go off in her head.
“We work in an underserved area, and we’ve just [been asked] if we would be interested in supplying a hospitalist in some of these nursing homes,” Eschenburg said. “We’re going to listen to a spiel next month about that. That was real-time and interesting to listen to.”
That was the point of the practice management sessions at SHM’s annual meeting here at the Mandalay Bay Resort and Casino: to give the most current updates available to administrators, group leaders, and rank-and-file hospitalists about best practices in the day-to-day operation of a group.
For Eschenburg, the lessons learned here are particularly helpful; her group just launched its hospitalist program in September and is dealing with a variety of implementation questions, including whether to use scribes to enhance patient-physician interaction, improve documentation, save physician time, and reduce technology-related errors. Other issues that resonate with her include scheduling and the amount of time that administrative leaders should spend in the clinical setting.
The meeting helped “[us] to see if there’s anything out there that we haven’t thought about or talked about,” Eschenburg said. “We’re not this big corporate giant that can’t make quick movements.”
Whether a hospitalist is working at a new practice in an underserved area or as a department head at a massive academic institution, a new white paper from SHM can provide information on how to move toward those best practices. “The Key Principles and Characteristics of an Effective Hospital Medicine Group: An Assessment Guide for Hospitals and Hospitalists” (http://onlinelibrary.wiley.com/doi/10.1002/jhm.2119/full), published in February in the Journal of Hospital Medicine, lists 10 guiding principles and 47 individual characteristics as a launching point for best practices.
Although the white paper is a first-of-its-kind initiative, SHM isn’t stopping there. Society staff and committee members are working to roll out a pilot program later this year that will ask group leaders to validate the key characteristics. SHM will provide back-up documentation, such as sample business plans or other toolkits, to implement some of the recommendations. Group leaders will be asked to use the documentation to determine whether or not it helps them achieve the goals.
–Dr. Wellikson
“One valuable thing that could come out of the pilot is not just feedback from you that will help us refine the key characteristics, but also ideas about resources that SHM can provide to help you better accomplish the things the key characteristics set forth,” said Leslie Flores, MHA, a partner in Nelson Flores Hospital Medicine Consultants, a member of SHM’s Practice Analysis Committee, and a co-director for the popular practice management pre-course, “Where the Rubber Meets the Road: Managing in the Era of Healthcare Reform.”
Put more simply by Flores’ consulting colleague, John Nelson, MD, MHM, FACP: “We’ll learn from each other the best ways to do this.”
SHM senior vice president Joe Miller added that the white paper “simply identifies the characteristics and includes a rationale as to why they’re included.” The pilot program, however, will produce “a more enriched tool that you can use in a more directed fashion,” Miller said, “but we felt it was important to get this out right now and get the sense that we’ve identified the right issues.”
SHM CEO Larry Wellikson, MD, SFHM, said the initiative is “bold” and encouraged HM groups that are below standard in any area to step up their games.
“What we’re saying to you and your colleagues is that some of you aren’t performing necessarily at the best level you can,” Dr. Wellikson said. “We want to give you a pathway to get better, because at the end of the day, we’re all in this to deliver the best care we can to our patients. So we recognize where we aren’t perfect, and we try to improve.”
Those seeking practice management advice said they’re always thinking about ways to improve, and being with 3,600 like-minded folks often helps tease out tidbits and strategies to get better.
Sunil Kartham, MD, a hospitalist at Altru Health System in Grand Forks, N.D., said he enjoys hearing HM leaders give advice, whether they’re practice administrators in individual sessions or keynote speakers in large ballrooms.
“When you’re [an] individual physician, you don’t know what to expect in the future,” Dr. Kartham said. “When the leaders come and speak, they lay out a map for you…so you can prepare yourself.”
Preparing for what the future might bring is what drew Angelo Barile, MD, to the meeting. As the head of the hospitalist group at Cleveland Clinic Lorain Family Health and Surgery Center in Lorain, Ohio, he’s always looking for tips on how to improve the practical side of running a 12-FTE group.
“It helps to see how other people do it, and you get a nice framework of how to do it,” said Dr. Barile. “As busy as we are, running the group [and] seeing patients, it’s nice to get away from the pager [and] get away from my administrators and my bosses and say, ‘I want to try to learn something here.’ It is refreshing.”
Education doesn’t end with the meeting’s finale. Dr. Barile traditionally holds a sit-down with his staff as soon as he returns home. The doctors discuss the new ideas Dr. Barile learned and determine as a group what could work in their practice.
Eschenburg, the nascent program manager in Michigan, said she gets the same reaction when she returns from professional meetings.
“It’s certainly something that people are looking for when you get back,” she said. “What did you learn? What can you share with us?”
LAS VEGAS—Susan Eschenburg, practice program manager at Independent Hospitalist Practice in Jackson, Mich., sat in the practice management pre-course at HM14 and listened to a panel of experts discuss hospitalists’ growing role in post-acute care centers such as skilled nursing facilities.
You could almost hear the bell go off in her head.
“We work in an underserved area, and we’ve just [been asked] if we would be interested in supplying a hospitalist in some of these nursing homes,” Eschenburg said. “We’re going to listen to a spiel next month about that. That was real-time and interesting to listen to.”
That was the point of the practice management sessions at SHM’s annual meeting here at the Mandalay Bay Resort and Casino: to give the most current updates available to administrators, group leaders, and rank-and-file hospitalists about best practices in the day-to-day operation of a group.
For Eschenburg, the lessons learned here are particularly helpful; her group just launched its hospitalist program in September and is dealing with a variety of implementation questions, including whether to use scribes to enhance patient-physician interaction, improve documentation, save physician time, and reduce technology-related errors. Other issues that resonate with her include scheduling and the amount of time that administrative leaders should spend in the clinical setting.
The meeting helped “[us] to see if there’s anything out there that we haven’t thought about or talked about,” Eschenburg said. “We’re not this big corporate giant that can’t make quick movements.”
Whether a hospitalist is working at a new practice in an underserved area or as a department head at a massive academic institution, a new white paper from SHM can provide information on how to move toward those best practices. “The Key Principles and Characteristics of an Effective Hospital Medicine Group: An Assessment Guide for Hospitals and Hospitalists” (http://onlinelibrary.wiley.com/doi/10.1002/jhm.2119/full), published in February in the Journal of Hospital Medicine, lists 10 guiding principles and 47 individual characteristics as a launching point for best practices.
Although the white paper is a first-of-its-kind initiative, SHM isn’t stopping there. Society staff and committee members are working to roll out a pilot program later this year that will ask group leaders to validate the key characteristics. SHM will provide back-up documentation, such as sample business plans or other toolkits, to implement some of the recommendations. Group leaders will be asked to use the documentation to determine whether or not it helps them achieve the goals.
–Dr. Wellikson
“One valuable thing that could come out of the pilot is not just feedback from you that will help us refine the key characteristics, but also ideas about resources that SHM can provide to help you better accomplish the things the key characteristics set forth,” said Leslie Flores, MHA, a partner in Nelson Flores Hospital Medicine Consultants, a member of SHM’s Practice Analysis Committee, and a co-director for the popular practice management pre-course, “Where the Rubber Meets the Road: Managing in the Era of Healthcare Reform.”
Put more simply by Flores’ consulting colleague, John Nelson, MD, MHM, FACP: “We’ll learn from each other the best ways to do this.”
SHM senior vice president Joe Miller added that the white paper “simply identifies the characteristics and includes a rationale as to why they’re included.” The pilot program, however, will produce “a more enriched tool that you can use in a more directed fashion,” Miller said, “but we felt it was important to get this out right now and get the sense that we’ve identified the right issues.”
SHM CEO Larry Wellikson, MD, SFHM, said the initiative is “bold” and encouraged HM groups that are below standard in any area to step up their games.
“What we’re saying to you and your colleagues is that some of you aren’t performing necessarily at the best level you can,” Dr. Wellikson said. “We want to give you a pathway to get better, because at the end of the day, we’re all in this to deliver the best care we can to our patients. So we recognize where we aren’t perfect, and we try to improve.”
Those seeking practice management advice said they’re always thinking about ways to improve, and being with 3,600 like-minded folks often helps tease out tidbits and strategies to get better.
Sunil Kartham, MD, a hospitalist at Altru Health System in Grand Forks, N.D., said he enjoys hearing HM leaders give advice, whether they’re practice administrators in individual sessions or keynote speakers in large ballrooms.
“When you’re [an] individual physician, you don’t know what to expect in the future,” Dr. Kartham said. “When the leaders come and speak, they lay out a map for you…so you can prepare yourself.”
Preparing for what the future might bring is what drew Angelo Barile, MD, to the meeting. As the head of the hospitalist group at Cleveland Clinic Lorain Family Health and Surgery Center in Lorain, Ohio, he’s always looking for tips on how to improve the practical side of running a 12-FTE group.
“It helps to see how other people do it, and you get a nice framework of how to do it,” said Dr. Barile. “As busy as we are, running the group [and] seeing patients, it’s nice to get away from the pager [and] get away from my administrators and my bosses and say, ‘I want to try to learn something here.’ It is refreshing.”
Education doesn’t end with the meeting’s finale. Dr. Barile traditionally holds a sit-down with his staff as soon as he returns home. The doctors discuss the new ideas Dr. Barile learned and determine as a group what could work in their practice.
Eschenburg, the nascent program manager in Michigan, said she gets the same reaction when she returns from professional meetings.
“It’s certainly something that people are looking for when you get back,” she said. “What did you learn? What can you share with us?”
LAS VEGAS—Susan Eschenburg, practice program manager at Independent Hospitalist Practice in Jackson, Mich., sat in the practice management pre-course at HM14 and listened to a panel of experts discuss hospitalists’ growing role in post-acute care centers such as skilled nursing facilities.
You could almost hear the bell go off in her head.
“We work in an underserved area, and we’ve just [been asked] if we would be interested in supplying a hospitalist in some of these nursing homes,” Eschenburg said. “We’re going to listen to a spiel next month about that. That was real-time and interesting to listen to.”
That was the point of the practice management sessions at SHM’s annual meeting here at the Mandalay Bay Resort and Casino: to give the most current updates available to administrators, group leaders, and rank-and-file hospitalists about best practices in the day-to-day operation of a group.
For Eschenburg, the lessons learned here are particularly helpful; her group just launched its hospitalist program in September and is dealing with a variety of implementation questions, including whether to use scribes to enhance patient-physician interaction, improve documentation, save physician time, and reduce technology-related errors. Other issues that resonate with her include scheduling and the amount of time that administrative leaders should spend in the clinical setting.
The meeting helped “[us] to see if there’s anything out there that we haven’t thought about or talked about,” Eschenburg said. “We’re not this big corporate giant that can’t make quick movements.”
Whether a hospitalist is working at a new practice in an underserved area or as a department head at a massive academic institution, a new white paper from SHM can provide information on how to move toward those best practices. “The Key Principles and Characteristics of an Effective Hospital Medicine Group: An Assessment Guide for Hospitals and Hospitalists” (http://onlinelibrary.wiley.com/doi/10.1002/jhm.2119/full), published in February in the Journal of Hospital Medicine, lists 10 guiding principles and 47 individual characteristics as a launching point for best practices.
Although the white paper is a first-of-its-kind initiative, SHM isn’t stopping there. Society staff and committee members are working to roll out a pilot program later this year that will ask group leaders to validate the key characteristics. SHM will provide back-up documentation, such as sample business plans or other toolkits, to implement some of the recommendations. Group leaders will be asked to use the documentation to determine whether or not it helps them achieve the goals.
–Dr. Wellikson
“One valuable thing that could come out of the pilot is not just feedback from you that will help us refine the key characteristics, but also ideas about resources that SHM can provide to help you better accomplish the things the key characteristics set forth,” said Leslie Flores, MHA, a partner in Nelson Flores Hospital Medicine Consultants, a member of SHM’s Practice Analysis Committee, and a co-director for the popular practice management pre-course, “Where the Rubber Meets the Road: Managing in the Era of Healthcare Reform.”
Put more simply by Flores’ consulting colleague, John Nelson, MD, MHM, FACP: “We’ll learn from each other the best ways to do this.”
SHM senior vice president Joe Miller added that the white paper “simply identifies the characteristics and includes a rationale as to why they’re included.” The pilot program, however, will produce “a more enriched tool that you can use in a more directed fashion,” Miller said, “but we felt it was important to get this out right now and get the sense that we’ve identified the right issues.”
SHM CEO Larry Wellikson, MD, SFHM, said the initiative is “bold” and encouraged HM groups that are below standard in any area to step up their games.
“What we’re saying to you and your colleagues is that some of you aren’t performing necessarily at the best level you can,” Dr. Wellikson said. “We want to give you a pathway to get better, because at the end of the day, we’re all in this to deliver the best care we can to our patients. So we recognize where we aren’t perfect, and we try to improve.”
Those seeking practice management advice said they’re always thinking about ways to improve, and being with 3,600 like-minded folks often helps tease out tidbits and strategies to get better.
Sunil Kartham, MD, a hospitalist at Altru Health System in Grand Forks, N.D., said he enjoys hearing HM leaders give advice, whether they’re practice administrators in individual sessions or keynote speakers in large ballrooms.
“When you’re [an] individual physician, you don’t know what to expect in the future,” Dr. Kartham said. “When the leaders come and speak, they lay out a map for you…so you can prepare yourself.”
Preparing for what the future might bring is what drew Angelo Barile, MD, to the meeting. As the head of the hospitalist group at Cleveland Clinic Lorain Family Health and Surgery Center in Lorain, Ohio, he’s always looking for tips on how to improve the practical side of running a 12-FTE group.
“It helps to see how other people do it, and you get a nice framework of how to do it,” said Dr. Barile. “As busy as we are, running the group [and] seeing patients, it’s nice to get away from the pager [and] get away from my administrators and my bosses and say, ‘I want to try to learn something here.’ It is refreshing.”
Education doesn’t end with the meeting’s finale. Dr. Barile traditionally holds a sit-down with his staff as soon as he returns home. The doctors discuss the new ideas Dr. Barile learned and determine as a group what could work in their practice.
Eschenburg, the nascent program manager in Michigan, said she gets the same reaction when she returns from professional meetings.
“It’s certainly something that people are looking for when you get back,” she said. “What did you learn? What can you share with us?”
Hospital Medicine Pioneer Bob Wachter, MD, MHM, Hits High Note at HM14
"“Your Song” became “Your Hospitalist Song”—the crowd gave him a standing ovation, perhaps as much for his chutzpah and piano playing as for his voice."
LAS VEGAS—Bob Wachter, MD, MHM, hyped the final six minutes of his annual meeting address as something hospitalists at HM14 conference wouldn’t forget. As usual, he was right.
The man who helped coin the term “hospitalist,” and whose penultimate pep talk has come to signal the unofficial end of SHM’s annual meeting, finished his plenary on the confab’s last day and returned minutes later in a white suit, yellowed wig, and sunglasses worthy of the man he was portraying: Elton John.
After enjoying Dr. Wachter’s retooled lyrics—in which “Your Song” became “Your Hospitalist Song”—the crowd gave him a standing ovation, perhaps as much for his chutzpah and piano playing as for his voice.
“That was just phenomenal,” said hospitalist Kevin Gilroy, MD, of Greenville, S.C. “What other conference does that? You find another society that is that down to Earth.”—RQ
"“Your Song” became “Your Hospitalist Song”—the crowd gave him a standing ovation, perhaps as much for his chutzpah and piano playing as for his voice."
LAS VEGAS—Bob Wachter, MD, MHM, hyped the final six minutes of his annual meeting address as something hospitalists at HM14 conference wouldn’t forget. As usual, he was right.
The man who helped coin the term “hospitalist,” and whose penultimate pep talk has come to signal the unofficial end of SHM’s annual meeting, finished his plenary on the confab’s last day and returned minutes later in a white suit, yellowed wig, and sunglasses worthy of the man he was portraying: Elton John.
After enjoying Dr. Wachter’s retooled lyrics—in which “Your Song” became “Your Hospitalist Song”—the crowd gave him a standing ovation, perhaps as much for his chutzpah and piano playing as for his voice.
“That was just phenomenal,” said hospitalist Kevin Gilroy, MD, of Greenville, S.C. “What other conference does that? You find another society that is that down to Earth.”—RQ
"“Your Song” became “Your Hospitalist Song”—the crowd gave him a standing ovation, perhaps as much for his chutzpah and piano playing as for his voice."
LAS VEGAS—Bob Wachter, MD, MHM, hyped the final six minutes of his annual meeting address as something hospitalists at HM14 conference wouldn’t forget. As usual, he was right.
The man who helped coin the term “hospitalist,” and whose penultimate pep talk has come to signal the unofficial end of SHM’s annual meeting, finished his plenary on the confab’s last day and returned minutes later in a white suit, yellowed wig, and sunglasses worthy of the man he was portraying: Elton John.
After enjoying Dr. Wachter’s retooled lyrics—in which “Your Song” became “Your Hospitalist Song”—the crowd gave him a standing ovation, perhaps as much for his chutzpah and piano playing as for his voice.
“That was just phenomenal,” said hospitalist Kevin Gilroy, MD, of Greenville, S.C. “What other conference does that? You find another society that is that down to Earth.”—RQ
HM14 Keynote Speakers Encourage Hospitalists to Deliver High-Quality, Low-Cost Patient Care
LAS VEGAS—A record 3,600 hospitalists swarmed the Mandalay Bay Resort and Casino for four days of education and networking that wrapped with the “father of HM,” Bob Wachter, MD, MHM, dressed as Elton John, warbling a hospitalist-centric version of Sir Elton’s chart topper, “Your Song,” to a packed ballroom.
“[HM14] is just intoxicating,” said hospitalist Kevin Gilroy, MD, of Greenville (S.C.) Health System. “And it ends with our daddy getting up there and lighting it up as Elton John. What other conference does that?”
In perhaps the most tweeted line from HM14, keynote speaker Ian Morrison, PhD, compared the addictiveness of crack cocaine with physicians’ dedication to the fee-for-service payment system.
“It’s really hard to get off of it,” the national healthcare expert deadpanned to a packed ballroom at the Mandalay Bay Resort and Casino.
The zinger was one of the highlights of the annual meeting’s three plenary addresses, which alternately gave the record 3,600 hospitalists in attendance doses of sobriety about the difficulty of healthcare reform and comedy bits from Dr. Morrison and HM dean Robert Wachter, MD, MHM.
The keynote titled “Obamacare Is Here: What Does It Mean for You and Your Hospital?” featured a panel discussion among Centers for Medicare & Medicaid Services (CMS) chief medical officer Patrick Conway, MD, MSc, MHM, FAAP; executive director and CEO of the Medical University of South Carolina in Charleston and former SHM president Patrick Cawley, MD, MBA, MHM, FACP, FACHE; veteran healthcare executive Patrick Courneya, MD; and American Enterprise Institute resident fellow Scott Gottlieb, MD. The quartet—dubbed the Patricks and Scott by several emcees—followed their hour-long plenary with a question-and-answer session.
“I think this is ultimately going to hurt the financial standing of the hospital industry,” said Dr. Gottlieb, a newcomer to SHM’s annual meeting. “A lot of these hospitals that are taking on these capitated contracts, taking on risk, consolidating physicians, I think they’re going to get themselves into financial trouble in the next five years. That’s going to put pressure on the hospitalists.”
–Dr. Gottlieb
Dr. Cawley said that just a few years ago, his institution subsidized five medical groups. Now it’s 25. He has a simple message for hospitalists not committed to providing better care at lower costs: “You’re not going to be on my good side.”
Dr. Wachter told medical students and residents that he sees no end in sight to the unrelenting pressure to provide that high-quality, low-cost care, while also making sure patient satisfaction rises. And he’s more than OK with that.
“It’s important to recognize that the goal we’re being asked to achieve—to deliver high-quality, satisfying, evidence-based care without undue variations, where we’re not harming people and doing it at a cost that doesn’t bankrupt society—is unambiguously right,” he said. “It’s such an obviously right goal that what is odd is that this was not our goal until recently. So the fact that our field has taken this on as our mantra is very satisfying and completely appropriate.”
The keynote addresses also highlighted another satisfying result: Immediate past SHM President Eric Howell, MD, SFHM, reached the goal he set at 2013’s annual meeting to double the society’s number of student and housestaff members from 500 to 1,000.
Newly minted SHM President Burke Kealey, MD, SFHM, has a goal that is a bit more abstract: He wants hospitalists to look at improving healthcare affordability, patient health, and the patient experience—as a single goal.
“We put the energy and the effort of the moment behind the squeaky wheel,” said Dr. Kealey, medical director of hospital specialties at HealthPartners Medical Group in St. Paul, Minn. “What I would like us to do is all start thinking about all three at the same time, and with equal weight at all times. To me, this is the next evolution of the hospitalist.”
Dr. Kealey’s tack for his one-year term is borrowed from the Institute of Healthcare Improvement, whose “triple aim” initiative has the same goals. But Dr. Kealey believes that focusing on any of the three areas while giving short shrift to the others misses the point of bettering the overall healthcare system.
“To improve health, but then people can’t afford that healthcare, is a nonstarter,” he said. “To make things finally affordable, but then people stay away because it’s a bad experience, makes no sense, either. We must do it all together.”
–Dr. Kealey
And hospitalists are in the perfect position to do it, said Dr. Morrison, a founding partner of Strategic Health Perspectives, a forecasting service for the healthcare industry that includes joint venture partners Harris Interactive and the Harvard School of Public Health’s department of health policy and management. He sees hospitalist leaders as change agents, as the rigmarole of healthcare reform shakes out over the next few years.
Dr. Morrison, a native of Scotland whose delivery was half stand-up comic, half policy wonk (he introduced himself as Dr. Wachter’s Scottish caddy), said that while politicians and pundits dicker over how a generational shift in policies will be implemented, hospitalists will be the ones balancing that change with patients’ needs.
“This is the work of the future,” he said, “and it is not policy wonk work; it is clinical work. It is about the transformation of the delivery system. That is the central challenge of the future.
“We’ve got to integrate across the continuum of care, using all the innovation that both public and private sectors can deliver. This is not going to be determined by CMS, in my view, but by the kind of innovation that America is always good at.”
LAS VEGAS—A record 3,600 hospitalists swarmed the Mandalay Bay Resort and Casino for four days of education and networking that wrapped with the “father of HM,” Bob Wachter, MD, MHM, dressed as Elton John, warbling a hospitalist-centric version of Sir Elton’s chart topper, “Your Song,” to a packed ballroom.
“[HM14] is just intoxicating,” said hospitalist Kevin Gilroy, MD, of Greenville (S.C.) Health System. “And it ends with our daddy getting up there and lighting it up as Elton John. What other conference does that?”
In perhaps the most tweeted line from HM14, keynote speaker Ian Morrison, PhD, compared the addictiveness of crack cocaine with physicians’ dedication to the fee-for-service payment system.
“It’s really hard to get off of it,” the national healthcare expert deadpanned to a packed ballroom at the Mandalay Bay Resort and Casino.
The zinger was one of the highlights of the annual meeting’s three plenary addresses, which alternately gave the record 3,600 hospitalists in attendance doses of sobriety about the difficulty of healthcare reform and comedy bits from Dr. Morrison and HM dean Robert Wachter, MD, MHM.
The keynote titled “Obamacare Is Here: What Does It Mean for You and Your Hospital?” featured a panel discussion among Centers for Medicare & Medicaid Services (CMS) chief medical officer Patrick Conway, MD, MSc, MHM, FAAP; executive director and CEO of the Medical University of South Carolina in Charleston and former SHM president Patrick Cawley, MD, MBA, MHM, FACP, FACHE; veteran healthcare executive Patrick Courneya, MD; and American Enterprise Institute resident fellow Scott Gottlieb, MD. The quartet—dubbed the Patricks and Scott by several emcees—followed their hour-long plenary with a question-and-answer session.
“I think this is ultimately going to hurt the financial standing of the hospital industry,” said Dr. Gottlieb, a newcomer to SHM’s annual meeting. “A lot of these hospitals that are taking on these capitated contracts, taking on risk, consolidating physicians, I think they’re going to get themselves into financial trouble in the next five years. That’s going to put pressure on the hospitalists.”
–Dr. Gottlieb
Dr. Cawley said that just a few years ago, his institution subsidized five medical groups. Now it’s 25. He has a simple message for hospitalists not committed to providing better care at lower costs: “You’re not going to be on my good side.”
Dr. Wachter told medical students and residents that he sees no end in sight to the unrelenting pressure to provide that high-quality, low-cost care, while also making sure patient satisfaction rises. And he’s more than OK with that.
“It’s important to recognize that the goal we’re being asked to achieve—to deliver high-quality, satisfying, evidence-based care without undue variations, where we’re not harming people and doing it at a cost that doesn’t bankrupt society—is unambiguously right,” he said. “It’s such an obviously right goal that what is odd is that this was not our goal until recently. So the fact that our field has taken this on as our mantra is very satisfying and completely appropriate.”
The keynote addresses also highlighted another satisfying result: Immediate past SHM President Eric Howell, MD, SFHM, reached the goal he set at 2013’s annual meeting to double the society’s number of student and housestaff members from 500 to 1,000.
Newly minted SHM President Burke Kealey, MD, SFHM, has a goal that is a bit more abstract: He wants hospitalists to look at improving healthcare affordability, patient health, and the patient experience—as a single goal.
“We put the energy and the effort of the moment behind the squeaky wheel,” said Dr. Kealey, medical director of hospital specialties at HealthPartners Medical Group in St. Paul, Minn. “What I would like us to do is all start thinking about all three at the same time, and with equal weight at all times. To me, this is the next evolution of the hospitalist.”
Dr. Kealey’s tack for his one-year term is borrowed from the Institute of Healthcare Improvement, whose “triple aim” initiative has the same goals. But Dr. Kealey believes that focusing on any of the three areas while giving short shrift to the others misses the point of bettering the overall healthcare system.
“To improve health, but then people can’t afford that healthcare, is a nonstarter,” he said. “To make things finally affordable, but then people stay away because it’s a bad experience, makes no sense, either. We must do it all together.”
–Dr. Kealey
And hospitalists are in the perfect position to do it, said Dr. Morrison, a founding partner of Strategic Health Perspectives, a forecasting service for the healthcare industry that includes joint venture partners Harris Interactive and the Harvard School of Public Health’s department of health policy and management. He sees hospitalist leaders as change agents, as the rigmarole of healthcare reform shakes out over the next few years.
Dr. Morrison, a native of Scotland whose delivery was half stand-up comic, half policy wonk (he introduced himself as Dr. Wachter’s Scottish caddy), said that while politicians and pundits dicker over how a generational shift in policies will be implemented, hospitalists will be the ones balancing that change with patients’ needs.
“This is the work of the future,” he said, “and it is not policy wonk work; it is clinical work. It is about the transformation of the delivery system. That is the central challenge of the future.
“We’ve got to integrate across the continuum of care, using all the innovation that both public and private sectors can deliver. This is not going to be determined by CMS, in my view, but by the kind of innovation that America is always good at.”
LAS VEGAS—A record 3,600 hospitalists swarmed the Mandalay Bay Resort and Casino for four days of education and networking that wrapped with the “father of HM,” Bob Wachter, MD, MHM, dressed as Elton John, warbling a hospitalist-centric version of Sir Elton’s chart topper, “Your Song,” to a packed ballroom.
“[HM14] is just intoxicating,” said hospitalist Kevin Gilroy, MD, of Greenville (S.C.) Health System. “And it ends with our daddy getting up there and lighting it up as Elton John. What other conference does that?”
In perhaps the most tweeted line from HM14, keynote speaker Ian Morrison, PhD, compared the addictiveness of crack cocaine with physicians’ dedication to the fee-for-service payment system.
“It’s really hard to get off of it,” the national healthcare expert deadpanned to a packed ballroom at the Mandalay Bay Resort and Casino.
The zinger was one of the highlights of the annual meeting’s three plenary addresses, which alternately gave the record 3,600 hospitalists in attendance doses of sobriety about the difficulty of healthcare reform and comedy bits from Dr. Morrison and HM dean Robert Wachter, MD, MHM.
The keynote titled “Obamacare Is Here: What Does It Mean for You and Your Hospital?” featured a panel discussion among Centers for Medicare & Medicaid Services (CMS) chief medical officer Patrick Conway, MD, MSc, MHM, FAAP; executive director and CEO of the Medical University of South Carolina in Charleston and former SHM president Patrick Cawley, MD, MBA, MHM, FACP, FACHE; veteran healthcare executive Patrick Courneya, MD; and American Enterprise Institute resident fellow Scott Gottlieb, MD. The quartet—dubbed the Patricks and Scott by several emcees—followed their hour-long plenary with a question-and-answer session.
“I think this is ultimately going to hurt the financial standing of the hospital industry,” said Dr. Gottlieb, a newcomer to SHM’s annual meeting. “A lot of these hospitals that are taking on these capitated contracts, taking on risk, consolidating physicians, I think they’re going to get themselves into financial trouble in the next five years. That’s going to put pressure on the hospitalists.”
–Dr. Gottlieb
Dr. Cawley said that just a few years ago, his institution subsidized five medical groups. Now it’s 25. He has a simple message for hospitalists not committed to providing better care at lower costs: “You’re not going to be on my good side.”
Dr. Wachter told medical students and residents that he sees no end in sight to the unrelenting pressure to provide that high-quality, low-cost care, while also making sure patient satisfaction rises. And he’s more than OK with that.
“It’s important to recognize that the goal we’re being asked to achieve—to deliver high-quality, satisfying, evidence-based care without undue variations, where we’re not harming people and doing it at a cost that doesn’t bankrupt society—is unambiguously right,” he said. “It’s such an obviously right goal that what is odd is that this was not our goal until recently. So the fact that our field has taken this on as our mantra is very satisfying and completely appropriate.”
The keynote addresses also highlighted another satisfying result: Immediate past SHM President Eric Howell, MD, SFHM, reached the goal he set at 2013’s annual meeting to double the society’s number of student and housestaff members from 500 to 1,000.
Newly minted SHM President Burke Kealey, MD, SFHM, has a goal that is a bit more abstract: He wants hospitalists to look at improving healthcare affordability, patient health, and the patient experience—as a single goal.
“We put the energy and the effort of the moment behind the squeaky wheel,” said Dr. Kealey, medical director of hospital specialties at HealthPartners Medical Group in St. Paul, Minn. “What I would like us to do is all start thinking about all three at the same time, and with equal weight at all times. To me, this is the next evolution of the hospitalist.”
Dr. Kealey’s tack for his one-year term is borrowed from the Institute of Healthcare Improvement, whose “triple aim” initiative has the same goals. But Dr. Kealey believes that focusing on any of the three areas while giving short shrift to the others misses the point of bettering the overall healthcare system.
“To improve health, but then people can’t afford that healthcare, is a nonstarter,” he said. “To make things finally affordable, but then people stay away because it’s a bad experience, makes no sense, either. We must do it all together.”
–Dr. Kealey
And hospitalists are in the perfect position to do it, said Dr. Morrison, a founding partner of Strategic Health Perspectives, a forecasting service for the healthcare industry that includes joint venture partners Harris Interactive and the Harvard School of Public Health’s department of health policy and management. He sees hospitalist leaders as change agents, as the rigmarole of healthcare reform shakes out over the next few years.
Dr. Morrison, a native of Scotland whose delivery was half stand-up comic, half policy wonk (he introduced himself as Dr. Wachter’s Scottish caddy), said that while politicians and pundits dicker over how a generational shift in policies will be implemented, hospitalists will be the ones balancing that change with patients’ needs.
“This is the work of the future,” he said, “and it is not policy wonk work; it is clinical work. It is about the transformation of the delivery system. That is the central challenge of the future.
“We’ve got to integrate across the continuum of care, using all the innovation that both public and private sectors can deliver. This is not going to be determined by CMS, in my view, but by the kind of innovation that America is always good at.”
SHM Honors Best in Hospital Medicine
Together with more than 3,000 hospitalists at its annual meeting, SHM celebrated the recipients of its annual Awards of Excellence and three new Masters in Hospital Medicine (MHM), the highest honor in hospital medicine. They were honored in a special plenary session at HM14 in Las Vegas on March 26, along with SHM’s first chapter award winners.
HM14 was the largest event in the history of the hospitalist movement. And the specialty continues to grow; SHM estimates that there are now more than 44,000 hospitalists nationwide.
“We are thrilled to celebrate the achievements of the many hospitalists who are moving the specialty forward and demonstrating how all hospitalists can provide exceptional care for hospitalized patients,” says Eric Howell, MD, SFHM, SHM’s immediate past president, who presented the awards and the certificates for the Masters in Hospital Medicine.
“In a new era of American healthcare, hospitalists have become one of the greatest advocates for improvement within the hospital, and SHM looks forward to providing them with the resources to make those changes for the better.”
2014 Awards of Excellence
Each year, SHM recognizes best practices in a number of fields within the growing specialty of hospital medicine through its Awards of Excellence. In 2014, the society is introducing a seventh award: the SHM Excellence in Humanitarian Service Award.
Kenneth Simone, DO, SFHM, founder and president of Hospitalist and Practice Solutions, Veazie, Maine, is the 2014 recipient of SHM’s Award of Excellence for Outstanding Service in Hospital Medicine. This award recognizes exceptional service within the discipline of hospital medicine. Dr. Simone’s innovative approach to hospital medicine has had a broad national impact, working to increase the growth, development, and success of the hospital medicine specialty.
Joshua Metlay, MD, PhD, FACP, chief of the division of general internal medicine at Massachusetts General Hospital and professor of medicine at Harvard Medical School in Boston, is the recipient of the 2014 Excellence in Research Award, which recognizes outstanding achievement by a researcher in the field of hospital medicine. Dr. Metlay’s research focuses on areas important to hospitalists and their patients: the epidemiology and improved treatment of respiratory tract infections.
Melissa Mattison, MD, FACP, SFHM, associate chief of the section of hospital medicine at Beth Israel Deaconess Medical Center and assistant professor of medicine at Harvard Medical School, Boston, will receive the 2014 Award for Clinical Excellence, an award that recognizes exemplary clinical service in hospital medicine. As a geriatrician and hospitalist, Dr. Mattison focuses her research and clinical innovation efforts on improving care for hospitalized elders. She is at the forefront because she is developing best practices for implementation of clinical innovations to benefit older, hospitalized patients.
Daniel Dressler, MD, MSc, FACP, SFHM, has been selected as the 2014 recipient of SHM’s Award for Excellence in Teaching. Dr. Dressler serves as professor of medicine, hospital medicine associate division director for education, and director of internal medicine teaching services at Emory University Hospital; associate program director for the J. Willis Hurst Internal Medicine Residency Program; and Medical Student Semmelweis Society Advisor at Emory University’s School of Medicine in Atlanta, Georgia. The Award for Excellence in Teaching is earned by hospitalists who have demonstrated outstanding teaching acumen, serving as educators, role models, and mentors to other hospitalists, residents, medical students, or healthcare professionals.
Michelle (Mikkii) Swanson, DNP, MSN, RN, ACM, SFHM, Director of Hospitalist Services at Community Health Systems Professional Services Corporation in Franklin, Tenn., will receive the 2014 Excellence in Hospital Medicine for Non-Physicians Award. This honor is reserved for those committed and talented professionals—including those with the Doctor of Nursing Practice designation—who contribute significantly to the success of the hospital medicine team but are not physicians.
The Improving Adherence to Evidence-Based Recommendations for Common Serious Childhood Infections team at Cincinnati Children’s Hospital Medical Center is the 2014 recipient of SHM’s Award of Excellence in Teamwork in Quality Improvement. The team, led by Samir S. Shah, MD, MSCE, FHM, division of hospital medicine at Cincinnati Children’s Hospital Medical Center, has earned this award for their commitment to enhancing teamwork among physicians, nurses, and other healthcare providers in an effort to ultimately improve outcomes for hospitalized patients.
Patience Reich, MD, SFHM, has been selected as the first-ever recipient of SHM’s Award for Excellence in Humanitarian Service. This award is intended to highlight the volunteer effort SHM members give to at-risk populations, above and beyond the hospital care provided to patients and their families during daily activities as hospitalists. Dr. Reich’s humanitarian work spans her medical career and consists of providing medical care and service in Africa, Asia, Central and South America, the United States, and Haiti, where she will be returning in April 2014 with four professional colleagues and 25 medical students from Wake Forest University School of Medicine in Winston-Salem, N.C.
2014 Masters in Hospital Medicine
Each year, SHM awards the Masters in Hospital Medicine—its highest honor—to a select group of hospitalists who have distinguished themselves uniquely through their contributions to hospital medicine and healthcare as a whole. Considered the “Hall of Fame” of the hospital medicine movement, the 2014 Masters join thirteen other MHMs in the specialty, for a total of 16 Masters.
Patrick Conway, MD, MSc, MHM, FAAP, chief medical officer for the Centers for Medicare and Medicaid Services (CMS), has been elected a Master in Hospital Medicine in recognition of his tireless commitment to reshaping the nation’s healthcare system to provide exceptional care to hospitalized patients—and all Americans. He also serves as director of the Center for Clinical Standards and Quality, director of the Center for Medicare and Medicaid Innovation, and deputy administrator for Innovation and Quality for CMS.
Steven Z. Pantilat, MD, MHM, has been elected a Master in Hospital Medicine in honor of his foundational leadership in the hospital medicine movement and his pioneering work in improving care for seriously ill and dying patients. He is a professor of clinical medicine in the department of medicine at the University of California, San Francisco, the Alan M. Kates and John M. Burnard Endowed Chair in Palliative Care, and the founding director of the UCSF Palliative Care Program.
Jack Martin Percelay, MD, MPH, FAAP, MHM, has been elected a Master in Hospital Medicine in recognition of his national leadership in shaping the pediatric hospital medicine specialty and his ability to advance the concerns of hospitalized children and hospitalists everywhere. Dr. Percelay is a pediatric intensive care hospitalist at Saint Barnabas Medical Center in Livingston, N.J., and teaches in the department of physician assistant studies at the Pace University College of Health Professions in New York City.
Similar to SHM’s Fellows in Hospital Medicine (FHM) and Senior Fellows in Hospital Medicine (SFHM), the Masters in Hospital Medicine have earned the right to append “MHM” to their names as a designation.
New Board Leadership
As part of its governance process, SHM members elect new directors to its board. This year, SHM is pleased to welcome the following new members of the Board of Directors:
Ron Greeno, MD, MHM, FCCP, founder of Cogent Healthcare and Cogent’s Executive VP for Strategy and Innovation, and
Danielle Scheurer, MD, MSCR, SFHM, clinical hospitalist and the chief quality officer at the Medical University of South Carolina in Charleston, S.C.
Brendon Shank is SHM’s associate vice president of communications.
Together with more than 3,000 hospitalists at its annual meeting, SHM celebrated the recipients of its annual Awards of Excellence and three new Masters in Hospital Medicine (MHM), the highest honor in hospital medicine. They were honored in a special plenary session at HM14 in Las Vegas on March 26, along with SHM’s first chapter award winners.
HM14 was the largest event in the history of the hospitalist movement. And the specialty continues to grow; SHM estimates that there are now more than 44,000 hospitalists nationwide.
“We are thrilled to celebrate the achievements of the many hospitalists who are moving the specialty forward and demonstrating how all hospitalists can provide exceptional care for hospitalized patients,” says Eric Howell, MD, SFHM, SHM’s immediate past president, who presented the awards and the certificates for the Masters in Hospital Medicine.
“In a new era of American healthcare, hospitalists have become one of the greatest advocates for improvement within the hospital, and SHM looks forward to providing them with the resources to make those changes for the better.”
2014 Awards of Excellence
Each year, SHM recognizes best practices in a number of fields within the growing specialty of hospital medicine through its Awards of Excellence. In 2014, the society is introducing a seventh award: the SHM Excellence in Humanitarian Service Award.
Kenneth Simone, DO, SFHM, founder and president of Hospitalist and Practice Solutions, Veazie, Maine, is the 2014 recipient of SHM’s Award of Excellence for Outstanding Service in Hospital Medicine. This award recognizes exceptional service within the discipline of hospital medicine. Dr. Simone’s innovative approach to hospital medicine has had a broad national impact, working to increase the growth, development, and success of the hospital medicine specialty.
Joshua Metlay, MD, PhD, FACP, chief of the division of general internal medicine at Massachusetts General Hospital and professor of medicine at Harvard Medical School in Boston, is the recipient of the 2014 Excellence in Research Award, which recognizes outstanding achievement by a researcher in the field of hospital medicine. Dr. Metlay’s research focuses on areas important to hospitalists and their patients: the epidemiology and improved treatment of respiratory tract infections.
Melissa Mattison, MD, FACP, SFHM, associate chief of the section of hospital medicine at Beth Israel Deaconess Medical Center and assistant professor of medicine at Harvard Medical School, Boston, will receive the 2014 Award for Clinical Excellence, an award that recognizes exemplary clinical service in hospital medicine. As a geriatrician and hospitalist, Dr. Mattison focuses her research and clinical innovation efforts on improving care for hospitalized elders. She is at the forefront because she is developing best practices for implementation of clinical innovations to benefit older, hospitalized patients.
Daniel Dressler, MD, MSc, FACP, SFHM, has been selected as the 2014 recipient of SHM’s Award for Excellence in Teaching. Dr. Dressler serves as professor of medicine, hospital medicine associate division director for education, and director of internal medicine teaching services at Emory University Hospital; associate program director for the J. Willis Hurst Internal Medicine Residency Program; and Medical Student Semmelweis Society Advisor at Emory University’s School of Medicine in Atlanta, Georgia. The Award for Excellence in Teaching is earned by hospitalists who have demonstrated outstanding teaching acumen, serving as educators, role models, and mentors to other hospitalists, residents, medical students, or healthcare professionals.
Michelle (Mikkii) Swanson, DNP, MSN, RN, ACM, SFHM, Director of Hospitalist Services at Community Health Systems Professional Services Corporation in Franklin, Tenn., will receive the 2014 Excellence in Hospital Medicine for Non-Physicians Award. This honor is reserved for those committed and talented professionals—including those with the Doctor of Nursing Practice designation—who contribute significantly to the success of the hospital medicine team but are not physicians.
The Improving Adherence to Evidence-Based Recommendations for Common Serious Childhood Infections team at Cincinnati Children’s Hospital Medical Center is the 2014 recipient of SHM’s Award of Excellence in Teamwork in Quality Improvement. The team, led by Samir S. Shah, MD, MSCE, FHM, division of hospital medicine at Cincinnati Children’s Hospital Medical Center, has earned this award for their commitment to enhancing teamwork among physicians, nurses, and other healthcare providers in an effort to ultimately improve outcomes for hospitalized patients.
Patience Reich, MD, SFHM, has been selected as the first-ever recipient of SHM’s Award for Excellence in Humanitarian Service. This award is intended to highlight the volunteer effort SHM members give to at-risk populations, above and beyond the hospital care provided to patients and their families during daily activities as hospitalists. Dr. Reich’s humanitarian work spans her medical career and consists of providing medical care and service in Africa, Asia, Central and South America, the United States, and Haiti, where she will be returning in April 2014 with four professional colleagues and 25 medical students from Wake Forest University School of Medicine in Winston-Salem, N.C.
2014 Masters in Hospital Medicine
Each year, SHM awards the Masters in Hospital Medicine—its highest honor—to a select group of hospitalists who have distinguished themselves uniquely through their contributions to hospital medicine and healthcare as a whole. Considered the “Hall of Fame” of the hospital medicine movement, the 2014 Masters join thirteen other MHMs in the specialty, for a total of 16 Masters.
Patrick Conway, MD, MSc, MHM, FAAP, chief medical officer for the Centers for Medicare and Medicaid Services (CMS), has been elected a Master in Hospital Medicine in recognition of his tireless commitment to reshaping the nation’s healthcare system to provide exceptional care to hospitalized patients—and all Americans. He also serves as director of the Center for Clinical Standards and Quality, director of the Center for Medicare and Medicaid Innovation, and deputy administrator for Innovation and Quality for CMS.
Steven Z. Pantilat, MD, MHM, has been elected a Master in Hospital Medicine in honor of his foundational leadership in the hospital medicine movement and his pioneering work in improving care for seriously ill and dying patients. He is a professor of clinical medicine in the department of medicine at the University of California, San Francisco, the Alan M. Kates and John M. Burnard Endowed Chair in Palliative Care, and the founding director of the UCSF Palliative Care Program.
Jack Martin Percelay, MD, MPH, FAAP, MHM, has been elected a Master in Hospital Medicine in recognition of his national leadership in shaping the pediatric hospital medicine specialty and his ability to advance the concerns of hospitalized children and hospitalists everywhere. Dr. Percelay is a pediatric intensive care hospitalist at Saint Barnabas Medical Center in Livingston, N.J., and teaches in the department of physician assistant studies at the Pace University College of Health Professions in New York City.
Similar to SHM’s Fellows in Hospital Medicine (FHM) and Senior Fellows in Hospital Medicine (SFHM), the Masters in Hospital Medicine have earned the right to append “MHM” to their names as a designation.
New Board Leadership
As part of its governance process, SHM members elect new directors to its board. This year, SHM is pleased to welcome the following new members of the Board of Directors:
Ron Greeno, MD, MHM, FCCP, founder of Cogent Healthcare and Cogent’s Executive VP for Strategy and Innovation, and
Danielle Scheurer, MD, MSCR, SFHM, clinical hospitalist and the chief quality officer at the Medical University of South Carolina in Charleston, S.C.
Brendon Shank is SHM’s associate vice president of communications.
Together with more than 3,000 hospitalists at its annual meeting, SHM celebrated the recipients of its annual Awards of Excellence and three new Masters in Hospital Medicine (MHM), the highest honor in hospital medicine. They were honored in a special plenary session at HM14 in Las Vegas on March 26, along with SHM’s first chapter award winners.
HM14 was the largest event in the history of the hospitalist movement. And the specialty continues to grow; SHM estimates that there are now more than 44,000 hospitalists nationwide.
“We are thrilled to celebrate the achievements of the many hospitalists who are moving the specialty forward and demonstrating how all hospitalists can provide exceptional care for hospitalized patients,” says Eric Howell, MD, SFHM, SHM’s immediate past president, who presented the awards and the certificates for the Masters in Hospital Medicine.
“In a new era of American healthcare, hospitalists have become one of the greatest advocates for improvement within the hospital, and SHM looks forward to providing them with the resources to make those changes for the better.”
2014 Awards of Excellence
Each year, SHM recognizes best practices in a number of fields within the growing specialty of hospital medicine through its Awards of Excellence. In 2014, the society is introducing a seventh award: the SHM Excellence in Humanitarian Service Award.
Kenneth Simone, DO, SFHM, founder and president of Hospitalist and Practice Solutions, Veazie, Maine, is the 2014 recipient of SHM’s Award of Excellence for Outstanding Service in Hospital Medicine. This award recognizes exceptional service within the discipline of hospital medicine. Dr. Simone’s innovative approach to hospital medicine has had a broad national impact, working to increase the growth, development, and success of the hospital medicine specialty.
Joshua Metlay, MD, PhD, FACP, chief of the division of general internal medicine at Massachusetts General Hospital and professor of medicine at Harvard Medical School in Boston, is the recipient of the 2014 Excellence in Research Award, which recognizes outstanding achievement by a researcher in the field of hospital medicine. Dr. Metlay’s research focuses on areas important to hospitalists and their patients: the epidemiology and improved treatment of respiratory tract infections.
Melissa Mattison, MD, FACP, SFHM, associate chief of the section of hospital medicine at Beth Israel Deaconess Medical Center and assistant professor of medicine at Harvard Medical School, Boston, will receive the 2014 Award for Clinical Excellence, an award that recognizes exemplary clinical service in hospital medicine. As a geriatrician and hospitalist, Dr. Mattison focuses her research and clinical innovation efforts on improving care for hospitalized elders. She is at the forefront because she is developing best practices for implementation of clinical innovations to benefit older, hospitalized patients.
Daniel Dressler, MD, MSc, FACP, SFHM, has been selected as the 2014 recipient of SHM’s Award for Excellence in Teaching. Dr. Dressler serves as professor of medicine, hospital medicine associate division director for education, and director of internal medicine teaching services at Emory University Hospital; associate program director for the J. Willis Hurst Internal Medicine Residency Program; and Medical Student Semmelweis Society Advisor at Emory University’s School of Medicine in Atlanta, Georgia. The Award for Excellence in Teaching is earned by hospitalists who have demonstrated outstanding teaching acumen, serving as educators, role models, and mentors to other hospitalists, residents, medical students, or healthcare professionals.
Michelle (Mikkii) Swanson, DNP, MSN, RN, ACM, SFHM, Director of Hospitalist Services at Community Health Systems Professional Services Corporation in Franklin, Tenn., will receive the 2014 Excellence in Hospital Medicine for Non-Physicians Award. This honor is reserved for those committed and talented professionals—including those with the Doctor of Nursing Practice designation—who contribute significantly to the success of the hospital medicine team but are not physicians.
The Improving Adherence to Evidence-Based Recommendations for Common Serious Childhood Infections team at Cincinnati Children’s Hospital Medical Center is the 2014 recipient of SHM’s Award of Excellence in Teamwork in Quality Improvement. The team, led by Samir S. Shah, MD, MSCE, FHM, division of hospital medicine at Cincinnati Children’s Hospital Medical Center, has earned this award for their commitment to enhancing teamwork among physicians, nurses, and other healthcare providers in an effort to ultimately improve outcomes for hospitalized patients.
Patience Reich, MD, SFHM, has been selected as the first-ever recipient of SHM’s Award for Excellence in Humanitarian Service. This award is intended to highlight the volunteer effort SHM members give to at-risk populations, above and beyond the hospital care provided to patients and their families during daily activities as hospitalists. Dr. Reich’s humanitarian work spans her medical career and consists of providing medical care and service in Africa, Asia, Central and South America, the United States, and Haiti, where she will be returning in April 2014 with four professional colleagues and 25 medical students from Wake Forest University School of Medicine in Winston-Salem, N.C.
2014 Masters in Hospital Medicine
Each year, SHM awards the Masters in Hospital Medicine—its highest honor—to a select group of hospitalists who have distinguished themselves uniquely through their contributions to hospital medicine and healthcare as a whole. Considered the “Hall of Fame” of the hospital medicine movement, the 2014 Masters join thirteen other MHMs in the specialty, for a total of 16 Masters.
Patrick Conway, MD, MSc, MHM, FAAP, chief medical officer for the Centers for Medicare and Medicaid Services (CMS), has been elected a Master in Hospital Medicine in recognition of his tireless commitment to reshaping the nation’s healthcare system to provide exceptional care to hospitalized patients—and all Americans. He also serves as director of the Center for Clinical Standards and Quality, director of the Center for Medicare and Medicaid Innovation, and deputy administrator for Innovation and Quality for CMS.
Steven Z. Pantilat, MD, MHM, has been elected a Master in Hospital Medicine in honor of his foundational leadership in the hospital medicine movement and his pioneering work in improving care for seriously ill and dying patients. He is a professor of clinical medicine in the department of medicine at the University of California, San Francisco, the Alan M. Kates and John M. Burnard Endowed Chair in Palliative Care, and the founding director of the UCSF Palliative Care Program.
Jack Martin Percelay, MD, MPH, FAAP, MHM, has been elected a Master in Hospital Medicine in recognition of his national leadership in shaping the pediatric hospital medicine specialty and his ability to advance the concerns of hospitalized children and hospitalists everywhere. Dr. Percelay is a pediatric intensive care hospitalist at Saint Barnabas Medical Center in Livingston, N.J., and teaches in the department of physician assistant studies at the Pace University College of Health Professions in New York City.
Similar to SHM’s Fellows in Hospital Medicine (FHM) and Senior Fellows in Hospital Medicine (SFHM), the Masters in Hospital Medicine have earned the right to append “MHM” to their names as a designation.
New Board Leadership
As part of its governance process, SHM members elect new directors to its board. This year, SHM is pleased to welcome the following new members of the Board of Directors:
Ron Greeno, MD, MHM, FCCP, founder of Cogent Healthcare and Cogent’s Executive VP for Strategy and Innovation, and
Danielle Scheurer, MD, MSCR, SFHM, clinical hospitalist and the chief quality officer at the Medical University of South Carolina in Charleston, S.C.
Brendon Shank is SHM’s associate vice president of communications.
How Hospitalists Can Improve Efficiency on Inpatient Wards
At some point in residency, we all learn that time management and multitasking are vital to ward efficiency; however, it is important to note that efficiency as a hospitalist is as much about providing high quality clinical care as it is about maximizing resources, reducing waste, and avoiding redundancy in the process.
This article examines the pre-rounding, rounding, and follow-up phases of a hospitalist’s typical workday and provides suggestions to help streamline your work—and enhance both personal and system efficiency.
Pre-Rounding
While most would agree that preparing for rounds is essential to making them effective, longer patient lists may lead to hours of pre-rounding. Often, by the time you get to the “rounding stage,” things change. To make this a more productive exercise, we recommend “focused pre-rounding,” which allows you to organize your efforts as follows:
- For overnight admissions, skim through such data as presenting complaint, relevant past medical history, exam, labs, and radiology, looking for any critical values or findings that may need immediate attention. As you prioritize your order of rounding, you are also familiarizing yourself with the cases, which will reassure your new patients.
- For patients who are already on service, do a quick review of any acute overnight events or important management needs. For example, you may have to follow up on a CT head for a patient who fell overnight or check fasting blood sugars to modify a diabetic ketoacidosis patient’s morning insulin dose. These are time-sensitive issues that may need your attention before you actually lay eyes on the patient.
- Prioritize visits and learn to manage patient expectations. Organize your patient visits based on the data gathered from pre-rounding. Seeing potential discharges first helps the hospital open up beds early and facilitates patient throughput. As appealing as early discharge is to any hospital administrator, those working in a teaching setting might argue that first priority should go to night float admissions that have not been “staffed” by an attending yet.
Barring urgent patient care issues, we would recommend that patients who are ready for discharge pending a face-to-face visit or a morning lab should be seen first. You can attend to the new admissions next. In contrast, there is no rush to see potential discharges undergoing a procedure such as an esophagogastroduodenoscopy or stress test. Furthermore, if your decision-making hinges on these test results, timing your visit so that it occurs after the procedure makes your rounding even more efficient. In these situations, informing the patient the evening prior to rounding that you will be visiting them late the next day is not only professionally courteous, but also goes a long way in managing their expectations and enhancing patient satisfaction.
Rounding (The Patient Encounter)
Be professional. Introduce yourself and, if necessary, explain your role as a hospitalist. Sit down when possible. Studies have shown that just the act of sitting makes patients feel that you are communicating better and spending more time with them. If you normally walk or talk quickly, try to slow down temporarily while in the room. The art is for you to be cognizant of the time while avoiding the appearance of impatience.
Engage the patient and/or family. Interact with patients in a way that makes them feel included in their care. For example, show patients X-rays or use diagrams to explain their disease pathophysiology or any upcoming procedures. We feel that even the less educated patient will have a better understanding of her illness when it’s less abstract and more visually defined.
Set reasonable expectations. The patient or family may have many questions during rounds. If time does not permit, especially when you are rounding with housestaff, it is more efficient to say, “We need to move on for now, but one of us will return later to discuss all of this in more depth.”
For particularly demanding patients and families, manage expectations by communicating honestly about your other patient care responsibilities, while still acknowledging their needs. In these situations, setting up a family meeting to discuss plans of care early in the hospital course can be very productive.
Integrate inter-professional care when possible: Rounding with a care coordinator or the patient’s nurse allows you to share clinical information and plans of care in real time. This can help minimize interruptions and pages later in the day, while enhancing patient safety by limiting communication failures.
Perform tasks “as you go.” Entering orders and calling urgent consults as you round not only provides timely medical care but, by limiting unfinished tasks, also reduces the chances of medical errors.
Post Rounds (Follow-Up Care and Planning)
Start discharge planning on day 1. As you gain experience, predicting patients’ hospital stays and anticipating their discharge needs becomes part of your hospitalist “sixth sense.” Obtaining timely therapy, social work, and case management consults is fundamental to your efficiency as a hospitalist. It is also prudent to keep patients and their families updated on discharge plans.
Delegate responsibilities when possible. Efficiency can be fueled by sharing your workload, especially non-clinical tasks such as obtaining occupational safety and health records, completing SNF forms, or scheduling follow-up appointments. Potential resources include ward secretaries, nurses, or, for more clinical tasks, housestaff, nurse practitioners, or physician assistants. The availability of this support varies substantially between institutions. Still, your goal should be to advocate for a collaborative work environment where support staff are expected to contribute to team efficiency and, by corollary, patient satisfaction.
Document succinctly and in a timely manner. Your notes should reflect the patient’s clinical progress and your thought process. You don’t need to import every detail that can be found elsewhere in the EHR, and you should refrain from long, cut and pasted notes that are often meaningless “note bloat.” Likewise, discharge summaries should be high quality informative documents that list key elements, including discharge diagnoses, discharge medications, follow-up appointments, procedures, and a brief hospital course. These are best done in real time or even the day before, when the case is fresh in your memory. Spending an extra 15 - 30 minutes on this important task is well worth it. Do not let records pile up!
“Run the list.” Among the million other things you’re doing all day, this quick end-of-the-day review of your patient list helps you prepare for the next day. It’s an opportunity to ready things for potential next day discharges, discontinue redundant lab testing, remove unnecessary Foley catheters and lines, and identify any medication order errors.
In Sum
Many personal habits can improve the quality and efficiency of patient care, and hospitalist efficiency is intimately related to system performance. As hospitalists, each one of us can enhance the system, whether we do so by facilitating patient throughput, improving communication, or utilizing resources in a cost-conscious manner. Volunteering to serve on information technology or quality assurance committees is also a “big picture” way of contributing. It is our hope that the tips in this article will have a qualitative impact on both your work habits and your organization’s performance, thereby improving patient care and, ultimately, your own career satisfaction.
Dr. Chandra is assistant professor of medicine at Case Western Reserve University and chief of the division of general internal medicine, University Hospitals Case Medical Center in Cleveland, Ohio. Dr. Donahue is assistant professor of medicine at the University of Massachusetts Medical School in Worcester. Dr. Smith is a hospitalist at Aurora Medical Center in Summit, Wis.
At some point in residency, we all learn that time management and multitasking are vital to ward efficiency; however, it is important to note that efficiency as a hospitalist is as much about providing high quality clinical care as it is about maximizing resources, reducing waste, and avoiding redundancy in the process.
This article examines the pre-rounding, rounding, and follow-up phases of a hospitalist’s typical workday and provides suggestions to help streamline your work—and enhance both personal and system efficiency.
Pre-Rounding
While most would agree that preparing for rounds is essential to making them effective, longer patient lists may lead to hours of pre-rounding. Often, by the time you get to the “rounding stage,” things change. To make this a more productive exercise, we recommend “focused pre-rounding,” which allows you to organize your efforts as follows:
- For overnight admissions, skim through such data as presenting complaint, relevant past medical history, exam, labs, and radiology, looking for any critical values or findings that may need immediate attention. As you prioritize your order of rounding, you are also familiarizing yourself with the cases, which will reassure your new patients.
- For patients who are already on service, do a quick review of any acute overnight events or important management needs. For example, you may have to follow up on a CT head for a patient who fell overnight or check fasting blood sugars to modify a diabetic ketoacidosis patient’s morning insulin dose. These are time-sensitive issues that may need your attention before you actually lay eyes on the patient.
- Prioritize visits and learn to manage patient expectations. Organize your patient visits based on the data gathered from pre-rounding. Seeing potential discharges first helps the hospital open up beds early and facilitates patient throughput. As appealing as early discharge is to any hospital administrator, those working in a teaching setting might argue that first priority should go to night float admissions that have not been “staffed” by an attending yet.
Barring urgent patient care issues, we would recommend that patients who are ready for discharge pending a face-to-face visit or a morning lab should be seen first. You can attend to the new admissions next. In contrast, there is no rush to see potential discharges undergoing a procedure such as an esophagogastroduodenoscopy or stress test. Furthermore, if your decision-making hinges on these test results, timing your visit so that it occurs after the procedure makes your rounding even more efficient. In these situations, informing the patient the evening prior to rounding that you will be visiting them late the next day is not only professionally courteous, but also goes a long way in managing their expectations and enhancing patient satisfaction.
Rounding (The Patient Encounter)
Be professional. Introduce yourself and, if necessary, explain your role as a hospitalist. Sit down when possible. Studies have shown that just the act of sitting makes patients feel that you are communicating better and spending more time with them. If you normally walk or talk quickly, try to slow down temporarily while in the room. The art is for you to be cognizant of the time while avoiding the appearance of impatience.
Engage the patient and/or family. Interact with patients in a way that makes them feel included in their care. For example, show patients X-rays or use diagrams to explain their disease pathophysiology or any upcoming procedures. We feel that even the less educated patient will have a better understanding of her illness when it’s less abstract and more visually defined.
Set reasonable expectations. The patient or family may have many questions during rounds. If time does not permit, especially when you are rounding with housestaff, it is more efficient to say, “We need to move on for now, but one of us will return later to discuss all of this in more depth.”
For particularly demanding patients and families, manage expectations by communicating honestly about your other patient care responsibilities, while still acknowledging their needs. In these situations, setting up a family meeting to discuss plans of care early in the hospital course can be very productive.
Integrate inter-professional care when possible: Rounding with a care coordinator or the patient’s nurse allows you to share clinical information and plans of care in real time. This can help minimize interruptions and pages later in the day, while enhancing patient safety by limiting communication failures.
Perform tasks “as you go.” Entering orders and calling urgent consults as you round not only provides timely medical care but, by limiting unfinished tasks, also reduces the chances of medical errors.
Post Rounds (Follow-Up Care and Planning)
Start discharge planning on day 1. As you gain experience, predicting patients’ hospital stays and anticipating their discharge needs becomes part of your hospitalist “sixth sense.” Obtaining timely therapy, social work, and case management consults is fundamental to your efficiency as a hospitalist. It is also prudent to keep patients and their families updated on discharge plans.
Delegate responsibilities when possible. Efficiency can be fueled by sharing your workload, especially non-clinical tasks such as obtaining occupational safety and health records, completing SNF forms, or scheduling follow-up appointments. Potential resources include ward secretaries, nurses, or, for more clinical tasks, housestaff, nurse practitioners, or physician assistants. The availability of this support varies substantially between institutions. Still, your goal should be to advocate for a collaborative work environment where support staff are expected to contribute to team efficiency and, by corollary, patient satisfaction.
Document succinctly and in a timely manner. Your notes should reflect the patient’s clinical progress and your thought process. You don’t need to import every detail that can be found elsewhere in the EHR, and you should refrain from long, cut and pasted notes that are often meaningless “note bloat.” Likewise, discharge summaries should be high quality informative documents that list key elements, including discharge diagnoses, discharge medications, follow-up appointments, procedures, and a brief hospital course. These are best done in real time or even the day before, when the case is fresh in your memory. Spending an extra 15 - 30 minutes on this important task is well worth it. Do not let records pile up!
“Run the list.” Among the million other things you’re doing all day, this quick end-of-the-day review of your patient list helps you prepare for the next day. It’s an opportunity to ready things for potential next day discharges, discontinue redundant lab testing, remove unnecessary Foley catheters and lines, and identify any medication order errors.
In Sum
Many personal habits can improve the quality and efficiency of patient care, and hospitalist efficiency is intimately related to system performance. As hospitalists, each one of us can enhance the system, whether we do so by facilitating patient throughput, improving communication, or utilizing resources in a cost-conscious manner. Volunteering to serve on information technology or quality assurance committees is also a “big picture” way of contributing. It is our hope that the tips in this article will have a qualitative impact on both your work habits and your organization’s performance, thereby improving patient care and, ultimately, your own career satisfaction.
Dr. Chandra is assistant professor of medicine at Case Western Reserve University and chief of the division of general internal medicine, University Hospitals Case Medical Center in Cleveland, Ohio. Dr. Donahue is assistant professor of medicine at the University of Massachusetts Medical School in Worcester. Dr. Smith is a hospitalist at Aurora Medical Center in Summit, Wis.
At some point in residency, we all learn that time management and multitasking are vital to ward efficiency; however, it is important to note that efficiency as a hospitalist is as much about providing high quality clinical care as it is about maximizing resources, reducing waste, and avoiding redundancy in the process.
This article examines the pre-rounding, rounding, and follow-up phases of a hospitalist’s typical workday and provides suggestions to help streamline your work—and enhance both personal and system efficiency.
Pre-Rounding
While most would agree that preparing for rounds is essential to making them effective, longer patient lists may lead to hours of pre-rounding. Often, by the time you get to the “rounding stage,” things change. To make this a more productive exercise, we recommend “focused pre-rounding,” which allows you to organize your efforts as follows:
- For overnight admissions, skim through such data as presenting complaint, relevant past medical history, exam, labs, and radiology, looking for any critical values or findings that may need immediate attention. As you prioritize your order of rounding, you are also familiarizing yourself with the cases, which will reassure your new patients.
- For patients who are already on service, do a quick review of any acute overnight events or important management needs. For example, you may have to follow up on a CT head for a patient who fell overnight or check fasting blood sugars to modify a diabetic ketoacidosis patient’s morning insulin dose. These are time-sensitive issues that may need your attention before you actually lay eyes on the patient.
- Prioritize visits and learn to manage patient expectations. Organize your patient visits based on the data gathered from pre-rounding. Seeing potential discharges first helps the hospital open up beds early and facilitates patient throughput. As appealing as early discharge is to any hospital administrator, those working in a teaching setting might argue that first priority should go to night float admissions that have not been “staffed” by an attending yet.
Barring urgent patient care issues, we would recommend that patients who are ready for discharge pending a face-to-face visit or a morning lab should be seen first. You can attend to the new admissions next. In contrast, there is no rush to see potential discharges undergoing a procedure such as an esophagogastroduodenoscopy or stress test. Furthermore, if your decision-making hinges on these test results, timing your visit so that it occurs after the procedure makes your rounding even more efficient. In these situations, informing the patient the evening prior to rounding that you will be visiting them late the next day is not only professionally courteous, but also goes a long way in managing their expectations and enhancing patient satisfaction.
Rounding (The Patient Encounter)
Be professional. Introduce yourself and, if necessary, explain your role as a hospitalist. Sit down when possible. Studies have shown that just the act of sitting makes patients feel that you are communicating better and spending more time with them. If you normally walk or talk quickly, try to slow down temporarily while in the room. The art is for you to be cognizant of the time while avoiding the appearance of impatience.
Engage the patient and/or family. Interact with patients in a way that makes them feel included in their care. For example, show patients X-rays or use diagrams to explain their disease pathophysiology or any upcoming procedures. We feel that even the less educated patient will have a better understanding of her illness when it’s less abstract and more visually defined.
Set reasonable expectations. The patient or family may have many questions during rounds. If time does not permit, especially when you are rounding with housestaff, it is more efficient to say, “We need to move on for now, but one of us will return later to discuss all of this in more depth.”
For particularly demanding patients and families, manage expectations by communicating honestly about your other patient care responsibilities, while still acknowledging their needs. In these situations, setting up a family meeting to discuss plans of care early in the hospital course can be very productive.
Integrate inter-professional care when possible: Rounding with a care coordinator or the patient’s nurse allows you to share clinical information and plans of care in real time. This can help minimize interruptions and pages later in the day, while enhancing patient safety by limiting communication failures.
Perform tasks “as you go.” Entering orders and calling urgent consults as you round not only provides timely medical care but, by limiting unfinished tasks, also reduces the chances of medical errors.
Post Rounds (Follow-Up Care and Planning)
Start discharge planning on day 1. As you gain experience, predicting patients’ hospital stays and anticipating their discharge needs becomes part of your hospitalist “sixth sense.” Obtaining timely therapy, social work, and case management consults is fundamental to your efficiency as a hospitalist. It is also prudent to keep patients and their families updated on discharge plans.
Delegate responsibilities when possible. Efficiency can be fueled by sharing your workload, especially non-clinical tasks such as obtaining occupational safety and health records, completing SNF forms, or scheduling follow-up appointments. Potential resources include ward secretaries, nurses, or, for more clinical tasks, housestaff, nurse practitioners, or physician assistants. The availability of this support varies substantially between institutions. Still, your goal should be to advocate for a collaborative work environment where support staff are expected to contribute to team efficiency and, by corollary, patient satisfaction.
Document succinctly and in a timely manner. Your notes should reflect the patient’s clinical progress and your thought process. You don’t need to import every detail that can be found elsewhere in the EHR, and you should refrain from long, cut and pasted notes that are often meaningless “note bloat.” Likewise, discharge summaries should be high quality informative documents that list key elements, including discharge diagnoses, discharge medications, follow-up appointments, procedures, and a brief hospital course. These are best done in real time or even the day before, when the case is fresh in your memory. Spending an extra 15 - 30 minutes on this important task is well worth it. Do not let records pile up!
“Run the list.” Among the million other things you’re doing all day, this quick end-of-the-day review of your patient list helps you prepare for the next day. It’s an opportunity to ready things for potential next day discharges, discontinue redundant lab testing, remove unnecessary Foley catheters and lines, and identify any medication order errors.
In Sum
Many personal habits can improve the quality and efficiency of patient care, and hospitalist efficiency is intimately related to system performance. As hospitalists, each one of us can enhance the system, whether we do so by facilitating patient throughput, improving communication, or utilizing resources in a cost-conscious manner. Volunteering to serve on information technology or quality assurance committees is also a “big picture” way of contributing. It is our hope that the tips in this article will have a qualitative impact on both your work habits and your organization’s performance, thereby improving patient care and, ultimately, your own career satisfaction.
Dr. Chandra is assistant professor of medicine at Case Western Reserve University and chief of the division of general internal medicine, University Hospitals Case Medical Center in Cleveland, Ohio. Dr. Donahue is assistant professor of medicine at the University of Massachusetts Medical School in Worcester. Dr. Smith is a hospitalist at Aurora Medical Center in Summit, Wis.
Listen Now! Ron Greeno Discusses Policy Issues Facing Hospitalists
Click here to listen to excerpts of our interview with SHM Public Policy Committee Chair Ron Greeno, MD, MHM
Click here to listen to excerpts of our interview with SHM Public Policy Committee Chair Ron Greeno, MD, MHM
Click here to listen to excerpts of our interview with SHM Public Policy Committee Chair Ron Greeno, MD, MHM
Society of Hospital Medicine’s HM14 Energizes Hospitalists, Sets Attendance Record
A record 3,600 hospitalists swarmed the Mandalay Bay Resort and Casino for four days of education and networking that wrapped with the “father of HM,” Bob Wachter, MD, MHM, dressed as Elton John, warbling a hospitalist-centric version of Sir Elton’s chart topper, “Your Song,” to a packed ballroom.
“[HM14] is just intoxicating,” said hospitalist Kevin Gilroy, MD, of Greenville (S.C.) Health System. “And it ends with our daddy getting up there and lighting it up as Elton John. What other conference does that?”
LAS VEGAS—In perhaps the most tweeted line from HM14, keynote speaker Ian Morrison, PhD, compared the addictiveness of crack cocaine with physicians’ dedication to the fee-for-service payment system.
“It’s really hard to get off of it,” the national healthcare expert deadpanned to a packed ballroom at the Mandalay Bay Resort and Casino.
The zinger was one of the highlights of the annual meeting’s three plenary addresses, which alternately gave the record 3,600 hospitalists in attendance doses of sobriety about the difficulty of healthcare reform and comedy bits from Dr. Morrison and HM dean Robert Wachter, MD, MHM.
The keynote titled “Obamacare Is Here: What Does It Mean for You and Your Hospital?” featured a panel discussion among Centers for Medicare & Medicaid Services (CMS) chief medical officer Patrick Conway, MD, MSc, MHM, FAAP; executive director and CEO of the Medical University of South Carolina in Charleston and former SHM president Patrick Cawley, MD, MBA, MHM, FACP, FACHE; veteran healthcare executive Patrick Courneya, MD; and American Enterprise Institute resident fellow Scott Gottlieb, MD. The quartet—dubbed the Patricks and Scott by several emcees—followed their hour-long plenary with a question-and-answer session.
“I think this is ultimately going to hurt the financial standing of the hospital industry,” said Dr. Gottlieb, a newcomer to SHM’s annual meeting. “A lot of these hospitals that are taking on these capitated contracts, taking on risk, consolidating physicians, I think they’re going to get themselves into financial trouble in the next five years. That’s going to put pressure on the hospitalists.”
–Dr. Gottlieb
Dr. Cawley said that just a few years ago, his institution subsidized five medical groups. Now it’s 25. He has a simple message for hospitalists not committed to providing better care at lower costs: “You’re not going to be on my good side.”
Dr. Wachter told medical students and residents that he sees no end in sight to the unrelenting pressure to provide that high-quality, low-cost care, while also making sure patient satisfaction rises. And he’s more than OK with that.
“It’s important to recognize that the goal we’re being asked to achieve—to deliver high-quality, satisfying, evidence-based care without undue variations, where we’re not harming people and doing it at a cost that doesn’t bankrupt society—is unambiguously right,” he said. “It’s such an obviously right goal that what is odd is that this was not our goal until recently. So the fact that our field has taken this on as our mantra is very satisfying and completely appropriate.”
The keynote addresses also highlighted another satisfying result: Immediate past SHM President Eric Howell, MD, SFHM, reached the goal he set at 2013’s annual meeting to double the society’s number of student and housestaff members from 500 to 1,000.
Newly minted SHM President Burke Kealey, MD, SFHM, has a goal that is a bit more abstract: He wants hospitalists to look at improving healthcare affordability, patient health, and the patient experience—as a single goal.
“We put the energy and the effort of the moment behind the squeaky wheel,” said Dr. Kealey, medical director of hospital specialties at HealthPartners Medical Group in St. Paul, Minn. “What I would like us to do is all start thinking about all three at the same time, and with equal weight at all times. To me, this is the next evolution of the hospitalist.”
Dr. Kealey’s tack for his one-year term is borrowed from the Institute of Healthcare Improvement, whose “triple aim” initiative has the same goals. But Dr. Kealey believes that focusing on any of the three areas while giving short shrift to the others misses the point of bettering the overall healthcare system.
“To improve health, but then people can’t afford that healthcare, is a nonstarter,” he said. “To make things finally affordable, but then people stay away because it’s a bad experience, makes no sense, either. We must do it all together.”
–Dr. Kealey
And hospitalists are in the perfect position to do it, said Dr. Morrison, a founding partner of Strategic Health Perspectives, a forecasting service for the healthcare industry that includes joint venture partners Harris Interactive and the Harvard School of Public Health’s department of health policy and management. He sees hospitalist leaders as change agents, as the rigmarole of healthcare reform shakes out over the next few years.
Dr. Morrison, a native of Scotland whose delivery was half stand-up comic, half policy wonk (he introduced himself as Dr. Wachter’s Scottish caddy), said that while politicians and pundits dicker over how a generational shift in policies will be implemented, hospitalists will be the ones balancing that change with patients’ needs.
“This is the work of the future,” he said, “and it is not policy wonk work; it is clinical work. It is about the transformation of the delivery system. That is the central challenge of the future.
“We’ve got to integrate across the continuum of care, using all the innovation that both public and private sectors can deliver. This is not going to be determined by CMS, in my view, but by the kind of innovation that America is always good at.”
A record 3,600 hospitalists swarmed the Mandalay Bay Resort and Casino for four days of education and networking that wrapped with the “father of HM,” Bob Wachter, MD, MHM, dressed as Elton John, warbling a hospitalist-centric version of Sir Elton’s chart topper, “Your Song,” to a packed ballroom.
“[HM14] is just intoxicating,” said hospitalist Kevin Gilroy, MD, of Greenville (S.C.) Health System. “And it ends with our daddy getting up there and lighting it up as Elton John. What other conference does that?”
LAS VEGAS—In perhaps the most tweeted line from HM14, keynote speaker Ian Morrison, PhD, compared the addictiveness of crack cocaine with physicians’ dedication to the fee-for-service payment system.
“It’s really hard to get off of it,” the national healthcare expert deadpanned to a packed ballroom at the Mandalay Bay Resort and Casino.
The zinger was one of the highlights of the annual meeting’s three plenary addresses, which alternately gave the record 3,600 hospitalists in attendance doses of sobriety about the difficulty of healthcare reform and comedy bits from Dr. Morrison and HM dean Robert Wachter, MD, MHM.
The keynote titled “Obamacare Is Here: What Does It Mean for You and Your Hospital?” featured a panel discussion among Centers for Medicare & Medicaid Services (CMS) chief medical officer Patrick Conway, MD, MSc, MHM, FAAP; executive director and CEO of the Medical University of South Carolina in Charleston and former SHM president Patrick Cawley, MD, MBA, MHM, FACP, FACHE; veteran healthcare executive Patrick Courneya, MD; and American Enterprise Institute resident fellow Scott Gottlieb, MD. The quartet—dubbed the Patricks and Scott by several emcees—followed their hour-long plenary with a question-and-answer session.
“I think this is ultimately going to hurt the financial standing of the hospital industry,” said Dr. Gottlieb, a newcomer to SHM’s annual meeting. “A lot of these hospitals that are taking on these capitated contracts, taking on risk, consolidating physicians, I think they’re going to get themselves into financial trouble in the next five years. That’s going to put pressure on the hospitalists.”
–Dr. Gottlieb
Dr. Cawley said that just a few years ago, his institution subsidized five medical groups. Now it’s 25. He has a simple message for hospitalists not committed to providing better care at lower costs: “You’re not going to be on my good side.”
Dr. Wachter told medical students and residents that he sees no end in sight to the unrelenting pressure to provide that high-quality, low-cost care, while also making sure patient satisfaction rises. And he’s more than OK with that.
“It’s important to recognize that the goal we’re being asked to achieve—to deliver high-quality, satisfying, evidence-based care without undue variations, where we’re not harming people and doing it at a cost that doesn’t bankrupt society—is unambiguously right,” he said. “It’s such an obviously right goal that what is odd is that this was not our goal until recently. So the fact that our field has taken this on as our mantra is very satisfying and completely appropriate.”
The keynote addresses also highlighted another satisfying result: Immediate past SHM President Eric Howell, MD, SFHM, reached the goal he set at 2013’s annual meeting to double the society’s number of student and housestaff members from 500 to 1,000.
Newly minted SHM President Burke Kealey, MD, SFHM, has a goal that is a bit more abstract: He wants hospitalists to look at improving healthcare affordability, patient health, and the patient experience—as a single goal.
“We put the energy and the effort of the moment behind the squeaky wheel,” said Dr. Kealey, medical director of hospital specialties at HealthPartners Medical Group in St. Paul, Minn. “What I would like us to do is all start thinking about all three at the same time, and with equal weight at all times. To me, this is the next evolution of the hospitalist.”
Dr. Kealey’s tack for his one-year term is borrowed from the Institute of Healthcare Improvement, whose “triple aim” initiative has the same goals. But Dr. Kealey believes that focusing on any of the three areas while giving short shrift to the others misses the point of bettering the overall healthcare system.
“To improve health, but then people can’t afford that healthcare, is a nonstarter,” he said. “To make things finally affordable, but then people stay away because it’s a bad experience, makes no sense, either. We must do it all together.”
–Dr. Kealey
And hospitalists are in the perfect position to do it, said Dr. Morrison, a founding partner of Strategic Health Perspectives, a forecasting service for the healthcare industry that includes joint venture partners Harris Interactive and the Harvard School of Public Health’s department of health policy and management. He sees hospitalist leaders as change agents, as the rigmarole of healthcare reform shakes out over the next few years.
Dr. Morrison, a native of Scotland whose delivery was half stand-up comic, half policy wonk (he introduced himself as Dr. Wachter’s Scottish caddy), said that while politicians and pundits dicker over how a generational shift in policies will be implemented, hospitalists will be the ones balancing that change with patients’ needs.
“This is the work of the future,” he said, “and it is not policy wonk work; it is clinical work. It is about the transformation of the delivery system. That is the central challenge of the future.
“We’ve got to integrate across the continuum of care, using all the innovation that both public and private sectors can deliver. This is not going to be determined by CMS, in my view, but by the kind of innovation that America is always good at.”
A record 3,600 hospitalists swarmed the Mandalay Bay Resort and Casino for four days of education and networking that wrapped with the “father of HM,” Bob Wachter, MD, MHM, dressed as Elton John, warbling a hospitalist-centric version of Sir Elton’s chart topper, “Your Song,” to a packed ballroom.
“[HM14] is just intoxicating,” said hospitalist Kevin Gilroy, MD, of Greenville (S.C.) Health System. “And it ends with our daddy getting up there and lighting it up as Elton John. What other conference does that?”
LAS VEGAS—In perhaps the most tweeted line from HM14, keynote speaker Ian Morrison, PhD, compared the addictiveness of crack cocaine with physicians’ dedication to the fee-for-service payment system.
“It’s really hard to get off of it,” the national healthcare expert deadpanned to a packed ballroom at the Mandalay Bay Resort and Casino.
The zinger was one of the highlights of the annual meeting’s three plenary addresses, which alternately gave the record 3,600 hospitalists in attendance doses of sobriety about the difficulty of healthcare reform and comedy bits from Dr. Morrison and HM dean Robert Wachter, MD, MHM.
The keynote titled “Obamacare Is Here: What Does It Mean for You and Your Hospital?” featured a panel discussion among Centers for Medicare & Medicaid Services (CMS) chief medical officer Patrick Conway, MD, MSc, MHM, FAAP; executive director and CEO of the Medical University of South Carolina in Charleston and former SHM president Patrick Cawley, MD, MBA, MHM, FACP, FACHE; veteran healthcare executive Patrick Courneya, MD; and American Enterprise Institute resident fellow Scott Gottlieb, MD. The quartet—dubbed the Patricks and Scott by several emcees—followed their hour-long plenary with a question-and-answer session.
“I think this is ultimately going to hurt the financial standing of the hospital industry,” said Dr. Gottlieb, a newcomer to SHM’s annual meeting. “A lot of these hospitals that are taking on these capitated contracts, taking on risk, consolidating physicians, I think they’re going to get themselves into financial trouble in the next five years. That’s going to put pressure on the hospitalists.”
–Dr. Gottlieb
Dr. Cawley said that just a few years ago, his institution subsidized five medical groups. Now it’s 25. He has a simple message for hospitalists not committed to providing better care at lower costs: “You’re not going to be on my good side.”
Dr. Wachter told medical students and residents that he sees no end in sight to the unrelenting pressure to provide that high-quality, low-cost care, while also making sure patient satisfaction rises. And he’s more than OK with that.
“It’s important to recognize that the goal we’re being asked to achieve—to deliver high-quality, satisfying, evidence-based care without undue variations, where we’re not harming people and doing it at a cost that doesn’t bankrupt society—is unambiguously right,” he said. “It’s such an obviously right goal that what is odd is that this was not our goal until recently. So the fact that our field has taken this on as our mantra is very satisfying and completely appropriate.”
The keynote addresses also highlighted another satisfying result: Immediate past SHM President Eric Howell, MD, SFHM, reached the goal he set at 2013’s annual meeting to double the society’s number of student and housestaff members from 500 to 1,000.
Newly minted SHM President Burke Kealey, MD, SFHM, has a goal that is a bit more abstract: He wants hospitalists to look at improving healthcare affordability, patient health, and the patient experience—as a single goal.
“We put the energy and the effort of the moment behind the squeaky wheel,” said Dr. Kealey, medical director of hospital specialties at HealthPartners Medical Group in St. Paul, Minn. “What I would like us to do is all start thinking about all three at the same time, and with equal weight at all times. To me, this is the next evolution of the hospitalist.”
Dr. Kealey’s tack for his one-year term is borrowed from the Institute of Healthcare Improvement, whose “triple aim” initiative has the same goals. But Dr. Kealey believes that focusing on any of the three areas while giving short shrift to the others misses the point of bettering the overall healthcare system.
“To improve health, but then people can’t afford that healthcare, is a nonstarter,” he said. “To make things finally affordable, but then people stay away because it’s a bad experience, makes no sense, either. We must do it all together.”
–Dr. Kealey
And hospitalists are in the perfect position to do it, said Dr. Morrison, a founding partner of Strategic Health Perspectives, a forecasting service for the healthcare industry that includes joint venture partners Harris Interactive and the Harvard School of Public Health’s department of health policy and management. He sees hospitalist leaders as change agents, as the rigmarole of healthcare reform shakes out over the next few years.
Dr. Morrison, a native of Scotland whose delivery was half stand-up comic, half policy wonk (he introduced himself as Dr. Wachter’s Scottish caddy), said that while politicians and pundits dicker over how a generational shift in policies will be implemented, hospitalists will be the ones balancing that change with patients’ needs.
“This is the work of the future,” he said, “and it is not policy wonk work; it is clinical work. It is about the transformation of the delivery system. That is the central challenge of the future.
“We’ve got to integrate across the continuum of care, using all the innovation that both public and private sectors can deliver. This is not going to be determined by CMS, in my view, but by the kind of innovation that America is always good at.”
Blisters on an elderly woman’s toes
A 69-year-old woman with a history of hypertension, hyperlipidemia, diabetes, osteoarthritis, and depression presented to the emergency department (ED) with a 2-day history of blisters on the dorsal aspect of her toes on both feet. She had been wearing sandals so as not to disrupt them. The bullae appeared over the course of one day and progressively grew. The patient had no fever, chills, pain, or itching. She said she’d never had blisters like these before, and she had no history of cellulitis; she also denied trauma to her feet. There were no recent changes to any prescription or nonprescription medications. She also had not had any prolonged exposure to the sun or anything new that would suggest contact dermatitis.
The physical exam revealed an otherwise healthy woman with multiple, clear, fluid-filled bullae of varying sizes on her toes (FIGURE). There was no erythema, warmth, or tenderness. She could walk without difficulty. Her vital signs were normal. A white blood cell count and differential were normal, as well.
Our patient was admitted because of a mistaken concern for cellulitis, despite the absence of any systemic findings or surrounding erythema. She was discharged the next day with no change in status and without treatment. She returned to the ED several days later with the bullae still intact; a biopsy was performed and sent for immunofluorescence.
WHAT IS YOUR DIAGNOSIS?
HOW WOULD YOU TREAT THIS PATIENT?
Diagnosis: Bullosis diabeticorum
Direct immunofluorescence was negative. This, along with the patient’s history of diabetes, led us to diagnose bullosis diabeticorum in this patient. This condition, also known as bullous disease of diabetes, is characterized by abrupt development of noninflammatory bullae on acral areas in patients with diabetes. The skin appears normal except for the bullae.1 Bullosis diabeticorum occurs in just .5% of patients with diabetes.2 It is twice as common in men as in women.2
The etiology of bullosis diabeticorum is unknown. The acral location suggests that trauma may be a contributing factor. Although electron microscopy has suggested an abnormality in anchoring fibrils, this cellular change does not fully explain the development of multiple blisters at varying sites. Glycemic control is not thought to play a role.2
A large differential
The distribution of lesions and the presence—or absence—of systemic symptoms go a long way toward narrowing the differential of blistering diseases. The presence of generalized blistering and systemic symptoms would suggest conditions related to medication exposure, such as Stevens-Johnson syndrome or toxic epidermal necrolysis; infectious etiologies (eg, staphylococcal scalded skin syndrome); autoimmune causes; or underlying malignancy.3 Generalized blistering in the absence of systemic symptoms would support diagnoses such as bullous impetigo and pemphigoid.3
Lesion distribution provides important clues, too. Sun exposure-related causes typically leave lesions on the hands and forearms, not just the toes. A dermatomal distribution would suggest herpes zoster. A linear distribution of blisters argues for contact dermatitis. Mucous membrane involvement would suggest etiologies such as herpes simplex virus, erythema multiforme, pemphigus vulgaris, Stevens-Johnson syndrome, or toxic epidermal necrolysis.
Some conditions cannot be excluded from the differential diagnosis upon presentation. Hereditary epidermolysis bullosa (EB) represents a set of inherited diseases in which trauma causes blisters. Localized EB simplex, Weber-Cockayne subtype, can present in adulthood. Blisters can result from trauma on the hands or feet after excessive exercise.4 Although our patient did not give a history of excessive exercise, and this condition is rare, it and similar conditions must be ruled out.
Making the diagnosis
A diagnosis of bullosis diabeticorum can be made when biopsy with immunofluorescence excludes other histologically similar entities such as EB, noninflammatory bullous pemphigoid, and porphyria cutanea tarda. And while immunofluorescence findings are typically negative, elevated levels of immunoglobulin M and C3 have, on occasion, been reported.5,6 Cultures are warranted only if a secondary infection is suspected.
Treatment is usually unnecessary
The bullae of this condition spontaneously resolve over several weeks without treatment, but tend to recur. The lesions typically heal without significant scarring, although they may have a darker pigmentation after the first occurrence.4 Treatment may be warranted if a patient develops a secondary infection.
In our patient’s case…The bullae resolved within 2 weeks without treatment, although mild hyperpigmentation remained.
CORRESPONDENCE
Lisa Mims, MD, Department of Family Medicine, Medical University of South Carolina, 5 Charleston Center Drive, Suite 263, MSC 192, Charleston, SC 29425; [email protected]
1. Kramer DW. Early or warning signs of impending gangrene in diabetes. Med J Rec. 1930;132:338-342.
2. Poh-Fitzpatrick MB, Junkins-Hopkins JM. Bullous disease of diabetes. Available at: http://emedicine.medscape.com/article/1062235-overview. Accessed March 31, 2014.
3. Hull C, Zone JJ. Approach to the patient with cutaneous blisters. Available at: http://www.uptodate.com/contents/approach-to-the-patient-with-cutaneous-blisters. Accessed March 11, 2014.
4. Rocca FF, Pereyra E. Phlyctenar lesions in the feet of diabetic patients. Diabetes. 1963;12:220-222.
5. James WD, Odom RB, Goette DK. Bullous eruption of diabetes. A case with positive immunofluorescence microscopy findings. Arch Dermatol. 1980;116:1191-1192.
6. Basarab T, Munn SE, McGrath J, et al. Bullous diabeticorum. A case report and literature review. Clin Exp Dermatol. 1995;20:218-220.
A 69-year-old woman with a history of hypertension, hyperlipidemia, diabetes, osteoarthritis, and depression presented to the emergency department (ED) with a 2-day history of blisters on the dorsal aspect of her toes on both feet. She had been wearing sandals so as not to disrupt them. The bullae appeared over the course of one day and progressively grew. The patient had no fever, chills, pain, or itching. She said she’d never had blisters like these before, and she had no history of cellulitis; she also denied trauma to her feet. There were no recent changes to any prescription or nonprescription medications. She also had not had any prolonged exposure to the sun or anything new that would suggest contact dermatitis.
The physical exam revealed an otherwise healthy woman with multiple, clear, fluid-filled bullae of varying sizes on her toes (FIGURE). There was no erythema, warmth, or tenderness. She could walk without difficulty. Her vital signs were normal. A white blood cell count and differential were normal, as well.
Our patient was admitted because of a mistaken concern for cellulitis, despite the absence of any systemic findings or surrounding erythema. She was discharged the next day with no change in status and without treatment. She returned to the ED several days later with the bullae still intact; a biopsy was performed and sent for immunofluorescence.
WHAT IS YOUR DIAGNOSIS?
HOW WOULD YOU TREAT THIS PATIENT?
Diagnosis: Bullosis diabeticorum
Direct immunofluorescence was negative. This, along with the patient’s history of diabetes, led us to diagnose bullosis diabeticorum in this patient. This condition, also known as bullous disease of diabetes, is characterized by abrupt development of noninflammatory bullae on acral areas in patients with diabetes. The skin appears normal except for the bullae.1 Bullosis diabeticorum occurs in just .5% of patients with diabetes.2 It is twice as common in men as in women.2
The etiology of bullosis diabeticorum is unknown. The acral location suggests that trauma may be a contributing factor. Although electron microscopy has suggested an abnormality in anchoring fibrils, this cellular change does not fully explain the development of multiple blisters at varying sites. Glycemic control is not thought to play a role.2
A large differential
The distribution of lesions and the presence—or absence—of systemic symptoms go a long way toward narrowing the differential of blistering diseases. The presence of generalized blistering and systemic symptoms would suggest conditions related to medication exposure, such as Stevens-Johnson syndrome or toxic epidermal necrolysis; infectious etiologies (eg, staphylococcal scalded skin syndrome); autoimmune causes; or underlying malignancy.3 Generalized blistering in the absence of systemic symptoms would support diagnoses such as bullous impetigo and pemphigoid.3
Lesion distribution provides important clues, too. Sun exposure-related causes typically leave lesions on the hands and forearms, not just the toes. A dermatomal distribution would suggest herpes zoster. A linear distribution of blisters argues for contact dermatitis. Mucous membrane involvement would suggest etiologies such as herpes simplex virus, erythema multiforme, pemphigus vulgaris, Stevens-Johnson syndrome, or toxic epidermal necrolysis.
Some conditions cannot be excluded from the differential diagnosis upon presentation. Hereditary epidermolysis bullosa (EB) represents a set of inherited diseases in which trauma causes blisters. Localized EB simplex, Weber-Cockayne subtype, can present in adulthood. Blisters can result from trauma on the hands or feet after excessive exercise.4 Although our patient did not give a history of excessive exercise, and this condition is rare, it and similar conditions must be ruled out.
Making the diagnosis
A diagnosis of bullosis diabeticorum can be made when biopsy with immunofluorescence excludes other histologically similar entities such as EB, noninflammatory bullous pemphigoid, and porphyria cutanea tarda. And while immunofluorescence findings are typically negative, elevated levels of immunoglobulin M and C3 have, on occasion, been reported.5,6 Cultures are warranted only if a secondary infection is suspected.
Treatment is usually unnecessary
The bullae of this condition spontaneously resolve over several weeks without treatment, but tend to recur. The lesions typically heal without significant scarring, although they may have a darker pigmentation after the first occurrence.4 Treatment may be warranted if a patient develops a secondary infection.
In our patient’s case…The bullae resolved within 2 weeks without treatment, although mild hyperpigmentation remained.
CORRESPONDENCE
Lisa Mims, MD, Department of Family Medicine, Medical University of South Carolina, 5 Charleston Center Drive, Suite 263, MSC 192, Charleston, SC 29425; [email protected]
A 69-year-old woman with a history of hypertension, hyperlipidemia, diabetes, osteoarthritis, and depression presented to the emergency department (ED) with a 2-day history of blisters on the dorsal aspect of her toes on both feet. She had been wearing sandals so as not to disrupt them. The bullae appeared over the course of one day and progressively grew. The patient had no fever, chills, pain, or itching. She said she’d never had blisters like these before, and she had no history of cellulitis; she also denied trauma to her feet. There were no recent changes to any prescription or nonprescription medications. She also had not had any prolonged exposure to the sun or anything new that would suggest contact dermatitis.
The physical exam revealed an otherwise healthy woman with multiple, clear, fluid-filled bullae of varying sizes on her toes (FIGURE). There was no erythema, warmth, or tenderness. She could walk without difficulty. Her vital signs were normal. A white blood cell count and differential were normal, as well.
Our patient was admitted because of a mistaken concern for cellulitis, despite the absence of any systemic findings or surrounding erythema. She was discharged the next day with no change in status and without treatment. She returned to the ED several days later with the bullae still intact; a biopsy was performed and sent for immunofluorescence.
WHAT IS YOUR DIAGNOSIS?
HOW WOULD YOU TREAT THIS PATIENT?
Diagnosis: Bullosis diabeticorum
Direct immunofluorescence was negative. This, along with the patient’s history of diabetes, led us to diagnose bullosis diabeticorum in this patient. This condition, also known as bullous disease of diabetes, is characterized by abrupt development of noninflammatory bullae on acral areas in patients with diabetes. The skin appears normal except for the bullae.1 Bullosis diabeticorum occurs in just .5% of patients with diabetes.2 It is twice as common in men as in women.2
The etiology of bullosis diabeticorum is unknown. The acral location suggests that trauma may be a contributing factor. Although electron microscopy has suggested an abnormality in anchoring fibrils, this cellular change does not fully explain the development of multiple blisters at varying sites. Glycemic control is not thought to play a role.2
A large differential
The distribution of lesions and the presence—or absence—of systemic symptoms go a long way toward narrowing the differential of blistering diseases. The presence of generalized blistering and systemic symptoms would suggest conditions related to medication exposure, such as Stevens-Johnson syndrome or toxic epidermal necrolysis; infectious etiologies (eg, staphylococcal scalded skin syndrome); autoimmune causes; or underlying malignancy.3 Generalized blistering in the absence of systemic symptoms would support diagnoses such as bullous impetigo and pemphigoid.3
Lesion distribution provides important clues, too. Sun exposure-related causes typically leave lesions on the hands and forearms, not just the toes. A dermatomal distribution would suggest herpes zoster. A linear distribution of blisters argues for contact dermatitis. Mucous membrane involvement would suggest etiologies such as herpes simplex virus, erythema multiforme, pemphigus vulgaris, Stevens-Johnson syndrome, or toxic epidermal necrolysis.
Some conditions cannot be excluded from the differential diagnosis upon presentation. Hereditary epidermolysis bullosa (EB) represents a set of inherited diseases in which trauma causes blisters. Localized EB simplex, Weber-Cockayne subtype, can present in adulthood. Blisters can result from trauma on the hands or feet after excessive exercise.4 Although our patient did not give a history of excessive exercise, and this condition is rare, it and similar conditions must be ruled out.
Making the diagnosis
A diagnosis of bullosis diabeticorum can be made when biopsy with immunofluorescence excludes other histologically similar entities such as EB, noninflammatory bullous pemphigoid, and porphyria cutanea tarda. And while immunofluorescence findings are typically negative, elevated levels of immunoglobulin M and C3 have, on occasion, been reported.5,6 Cultures are warranted only if a secondary infection is suspected.
Treatment is usually unnecessary
The bullae of this condition spontaneously resolve over several weeks without treatment, but tend to recur. The lesions typically heal without significant scarring, although they may have a darker pigmentation after the first occurrence.4 Treatment may be warranted if a patient develops a secondary infection.
In our patient’s case…The bullae resolved within 2 weeks without treatment, although mild hyperpigmentation remained.
CORRESPONDENCE
Lisa Mims, MD, Department of Family Medicine, Medical University of South Carolina, 5 Charleston Center Drive, Suite 263, MSC 192, Charleston, SC 29425; [email protected]
1. Kramer DW. Early or warning signs of impending gangrene in diabetes. Med J Rec. 1930;132:338-342.
2. Poh-Fitzpatrick MB, Junkins-Hopkins JM. Bullous disease of diabetes. Available at: http://emedicine.medscape.com/article/1062235-overview. Accessed March 31, 2014.
3. Hull C, Zone JJ. Approach to the patient with cutaneous blisters. Available at: http://www.uptodate.com/contents/approach-to-the-patient-with-cutaneous-blisters. Accessed March 11, 2014.
4. Rocca FF, Pereyra E. Phlyctenar lesions in the feet of diabetic patients. Diabetes. 1963;12:220-222.
5. James WD, Odom RB, Goette DK. Bullous eruption of diabetes. A case with positive immunofluorescence microscopy findings. Arch Dermatol. 1980;116:1191-1192.
6. Basarab T, Munn SE, McGrath J, et al. Bullous diabeticorum. A case report and literature review. Clin Exp Dermatol. 1995;20:218-220.
1. Kramer DW. Early or warning signs of impending gangrene in diabetes. Med J Rec. 1930;132:338-342.
2. Poh-Fitzpatrick MB, Junkins-Hopkins JM. Bullous disease of diabetes. Available at: http://emedicine.medscape.com/article/1062235-overview. Accessed March 31, 2014.
3. Hull C, Zone JJ. Approach to the patient with cutaneous blisters. Available at: http://www.uptodate.com/contents/approach-to-the-patient-with-cutaneous-blisters. Accessed March 11, 2014.
4. Rocca FF, Pereyra E. Phlyctenar lesions in the feet of diabetic patients. Diabetes. 1963;12:220-222.
5. James WD, Odom RB, Goette DK. Bullous eruption of diabetes. A case with positive immunofluorescence microscopy findings. Arch Dermatol. 1980;116:1191-1192.
6. Basarab T, Munn SE, McGrath J, et al. Bullous diabeticorum. A case report and literature review. Clin Exp Dermatol. 1995;20:218-220.
Erratum
An equation for calculating phenytoin levels in patients with low albumin levels in “Pitfalls & pearls for 8 common lab tests” (J Fam Pract. 2014;63:198-205) was incorrect. The equation, known as the Sheiner-Tozer equation, should have read: phenytoin concentration adjusted = concentration reported/([adjustment × serum albumin] + 0.1), where adjustment = 0.2 for creatinine clearance ≥20, or adjustment = 0.1 for creatinine clearance <20. This equation has been corrected in the online edition of the article.
An equation for calculating phenytoin levels in patients with low albumin levels in “Pitfalls & pearls for 8 common lab tests” (J Fam Pract. 2014;63:198-205) was incorrect. The equation, known as the Sheiner-Tozer equation, should have read: phenytoin concentration adjusted = concentration reported/([adjustment × serum albumin] + 0.1), where adjustment = 0.2 for creatinine clearance ≥20, or adjustment = 0.1 for creatinine clearance <20. This equation has been corrected in the online edition of the article.
An equation for calculating phenytoin levels in patients with low albumin levels in “Pitfalls & pearls for 8 common lab tests” (J Fam Pract. 2014;63:198-205) was incorrect. The equation, known as the Sheiner-Tozer equation, should have read: phenytoin concentration adjusted = concentration reported/([adjustment × serum albumin] + 0.1), where adjustment = 0.2 for creatinine clearance ≥20, or adjustment = 0.1 for creatinine clearance <20. This equation has been corrected in the online edition of the article.